Account Manager - Direct Ad Sales

Job Overview: Plex is a global streaming and entertainment platform, and Premium Ads is its direct-sold advertising business. As Premium Ads builds out its direct sales effort, the Account Manager owns the post-sale client relationship and is responsible for keeping accounts healthy and growing them. You will lead client communication once a deal closes, manage campaigns from setup through reporting and renewal, and bring clients proactive ideas grounded in their objectives and performance. The role works closely with Sales, Operations, and Product, while the Director of Sales focuses on pipeline and new business. It is a hands-on role on a small, close-knit team, and it suits someone who likes to run the system and improve it as they go.

What You'll Do

Develop and grow accounts proactively, using campaign insights, client KPIs, and the full Plex Premium Ads suite to bring clients optimization and incremental ideas with a real story behind them.

Lead post-sale client communication and keep campaigns running well, from day-to-day updates and pacing through troubleshooting, so clients always know where things stand.

Manage account and campaign flow end to end, including media plans, setup, pacing, and optimization, so campaigns, reports, and projects all run properly.

Coordinate ad operations with the internal ad ops team, including trafficking, creative QA, tag setup, and Linear tickets for off-platform activations such as push notifications and partner emails.

Monitor the metrics that matter, including revenue delivery and client objectives, and work with internal teams to optimize accordingly.

Build post-campaign reporting and QBR decks that are clear, accurate, and ready to put in front of a partner.

Partner with Sales, Operations, and Product on client strategy, support pre-sale work with data and audience insights, and help improve the team’s tools and processes as the business grows.

What You Bring

Three to five years in digital media, ad operations, streaming, or agency account work, with a track record of running campaigns or accounts end to end.

Both sides of the job. You can advise a client with a real point of view, and you are fluent enough in ad ops tooling like SpringServe to own the technical side.

A builder mentality, since you are joining a business that is still being built and a role that you will help shape.

Detail obsession. You catch the missing asset, the off-spec creative, and the broken link before a client ever sees them.

Comfort in a CRM and a project tracker, plus enough Excel to build a clean media plan and understand pacing math.

Clear writing and a team-first attitude. This is a small, close-knit ads team, so culture fit matters as much as the resume.

You are kind, humble, helpful and enjoy getting stuff done.

You are intrinsically motivated, able to manage your time, and enjoy working with a distributed team across the globe.

You believe in asking for help and helping others when they ask, never throwing a problem over the wall.

You are hungry to have an impact, continuously working to improve our product, process and push the team to be its best.

Compensation
Our compensation reflects the cost of labor across several US and Global geographic markets. The base pay for this position ranges from $90,000/year in our lowest geographic market up to $120,000/year in our highest geographic market plus commission. Pay is based on a number of factors including market location, seniority, local currency and may vary depending on job-related knowledge, skills, and experience.

Benefits

Monthly Balance Wellness Stipend

Productivity Stipend

Flexible paid time off

Paid parental leave

Hardware stipend

Flextime, work from anywhere

Comprehensive health insurance

Stock options

401k (US employees)

Plex for the Planet community service opportunities

Plex is an Equal Employment Opportunity employer and is committed to building an inclusive and diverse workforce. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other classification protected by applicable discrimination laws. Should you require an accommodation during our interviewing and hiring process, please let your recruiter know.

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