Account Specialist - Western US Region

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Account Specialist - Western US Region
Lancaster, PA, US

7 days ago | Requisition ID: 1056

Position Overview
We’re looking for an Account Specialist — someone who blends the art of servicing accounts with the drive of sales. This is not your typical call center role. You’ll be the go-to advisor for our top‑tier wholesale accounts, offering white‑glove support and curated product solutions. At the same time, you’ll be the friendly expert who helps other customers schedule one‑on‑one consultations, ensuring every interaction feels personalized and impactful. If you thrive on building relationships, spotting opportunities, and helping customers succeed, this role is made for you.

What You’ll Do

Be the dedicated point of contact for a select group of accounts, providing proactive communication, tailored product recommendations, and strategic growth support.

Host scheduled consultations with accounts seeking one‑on‑one guidance, delivering personalized solutions that match their business goals.

Act as a trusted advisor — understanding account buying history, seasonal needs, and market opportunities to suggest curated assortments.

Share new product launches, promotions, and trends in a way that excites customers and drives measurable results.

Provide training or guidance on PBK tools and resources (website, digital catalogs, ordering systems) so accounts can maximize efficiency.

Collaborate with internal teams across Customer Service, Marketing, Product Development, and Operations to create a seamless customer experience.

Collaborate on promotional strategies or seasonal initiatives to help accounts succeed.

Keep accurate records of account activity and consultation notes to track progress, opportunities, and growth.

Represent PBK at trade shows, virtual appointments, and customer events as needed.

Consistently hit (and aim to exceed) sales and customer satisfaction goals.

Responsibility for sales growth across one of 5 multi‑state regions.

Who You Are

3+ years of experience in inside sales, territory management, or related B2B role – wholesale industry experience preferred.

A relationship‑builder at heart with proven success in account management and consultative selling.

Excellent communicator — you know how to connect over phone, video, or email and leave a lasting impression.

Highly organized and able to juggle multiple accounts, consultations, and projects without missing a beat.

Comfortable analyzing customer data and using insights to inform recommendations.

Passionate about the wholesale gift and home décor industry — you stay on top of trends, understand what drives retail success, and love helping accounts grow.

Flexible enough to travel occasionally for trade shows or key customer needs.

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