The Shutter Store - Customer Service Agent

Customer Service Agent

The Shutter Store is a leading provider of high-quality interior shutters, committed to delivering exceptional products and outstanding customer service. We're looking for a dedicated and detail-oriented Customer Service Agent to join our growing team.
Job Summary:
As a Customer Service Agent, you will play a key role in assisting customers via phone and email. You will help guide them through the ordering process, provide recommendations, and ensure order accuracy. This role requires learning the details of our products so you can confidently and clearly communicate with our customers.
Key Responsibilities:
Provide professional and friendly support to customers via phone and email
Guide customers through the ordering process and offer product recommendations
Confirm order details accurately and answer product-related inquiries
Maintain up-to-date knowledge of our product line and ordering system
Collaborate with team members to resolve customer concerns promptly
Perform other customer service-related duties as assigned
Requirements:
High school diploma or equivalent
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Basic computer literacy (email, data entry, navigating online systems)
Willingness to learn product knowledge and company procedure
A positive attitude and a customer-first mindset
Must be able to work on-site (this is not a remote position)
Preferred but Not Required:
Previous experience in customer service, retail, or call center environment
Interest or experience in home improvement or interior design