Account Manager

Account ManagerJob Category: Sales Requisition Number: ACCOU003373Posted: April 27, 2026Full-TimeOn-siteKnoxville, TN 37924, USADescriptionServe as the primary point of contact for assigned commercial and fleet accounts, building strong, long-term customer relationships. Retain and grow existing accounts by identifying opportunities to expand tire, retread, and service solutions. Provide accurate quotes, proposals, and service recommendations aligned with customer needs. Partner with service and operations teams to ensure timely, high-quality fulfillment of products and services. Monitor account performance, customer satisfaction, and service delivery to ensure consistent execution. Resolve customer concerns quickly and professionally, owning issues through to completion. Maintain accurate customer records, activity, and pipeline in CRM; provide regular updates and reports to management. Stay current on products, services, pricing, and industry trends to better support customers.Key ResponsibilitiesServe as the primary point of contact for assigned commercial and fleet accounts, building strong, long-term customer relationshipsRetain and grow existing accounts by identifying opportunities to expand tire, retread, and service solutionsProvide accurate quotes, proposals, and service recommendations aligned with customer needsPartner with service and operations teams to ensure timely, high-quality fulfillment of products and servicesMonitor account performance, customer satisfaction, and service delivery to ensure consistent executionResolve customer concerns quickly and professionally, owning issues through to completionMaintain accurate customer records, activity, and pipeline in CRM; provide regular updates and reports to managementStay current on products, services, pricing, and industry trends to better support customersRequirementsHigh school diploma or GED required; bachelor's degree preferred2+ years of experience in account management, customer service, or B2B sales (commercial/fleet experience preferred)Strong communication, relationship-building, and problem-solving skillsAbility to manage multiple accounts while maintaining attention to detail and follow-throughProficiency in Microsoft Office; CRM experience preferredValid driver's license with acceptable driving recordAbility to travel locally to support customer accountsBenefitsCompetitive base salary + commission (structured to reward retention and account growth)401(k) with company matchHealth, Dental, Vision, and Life InsurancePaid training and clear career advancement opportunitiesCompany vehicle or mileage reimbursement (as applicable)Why Join UsIndustry leader: Southern Tire Mart is the largest independent commercial tire dealer in North AmericaEstablished customer base with strong brand partnershipsGrowth-focused environment with real opportunity to advanceA team culture built on accountability, service, and doing the job rightEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.