Customer Operations Specialist New York, New York

About the Role

Constellation is seeking a Customer Operations Specialist for our fast‑growing team. A successful candidate will think “outside of the box” and work under pressure to exceed client expectations and develop client solutions. You will work with the Customer Success team and liaise among cross‑functional internal teams to ensure the timely delivery of campaigns and client deliverables. This role requires onsite presence three days per week in our New York City office.
Role Responsibilities

Support Customer Success Specialists & Managers with existing client relationships to help execute client deliverables
Create the best SaaS and Managed Service customer experience across onboarding, support and account management
Manage projects & campaigns from start to finish, ensuring timely and effective turnaround of deliverables
Assist the Sales Team with proposals and new business initiatives
Support Customer Success Specialists & Managers to ensure retention and growth of Constellation's current clientele
Work as part of a team in a fast‑paced environment with excellent organizational and multi‑tasking skills to manage multiple projects and tasks effectively with a flawless client‑centric focus
Maintain regular, dependable attendance and punctuality
Be willing and able to travel for in‑person meetings with clients as needed
Demonstrate proactive approaches to problem‑solving and emotional maturity; strong attention to detail and time management are essential
Create and execute client contracts and proposals
Possess a great attitude and team spirit, willing to work hard in a startup environment
Exhibit strong interpersonal skills
Job Requirements

Bachelor’s degree (in Communications, Marketing or a related field preferred)
0–2 years experience in a digital marketing, client‑facing role
Experience with Facebook Ads Manager, Search Engine Marketing, Social Recommendations/Optimizations and SaaS technologies
Compensation

Base compensation, equity, and benefits. New York pay range: $70,000 – $75,000.
Benefits

Comprehensive Healthcare, Dental, and Vision coverage
Flexible PTO
Hybrid work environment
Casual in‑office dress code
Competitive 401k plan with company match
Commuter and parking benefits
Paid Family Leave
Catered lunches & free snacks and beverages
Wellness programs and other employee perks
Diversity & Inclusion

Constellation is an Equal Opportunity Employer, committed to providing a diverse and inclusive environment. We do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally‑recognized protected basis under federal, state, or local law. If you need an accommodation during any part of the interview process due to a disability, please let your dedicated Talent Partner know.

#J-18808-Ljbffr