Inside Sales Coordinator

Sub‑Zero, Wolf, and Cove are the leading manufacturer of luxury kitchen appliances and a longstanding, family‑owned company in the Madison area. Icons of design and paragons of performance and quality, they are the refrigeration, cooking and dishwashing specialists found in the world’s most luxurious homes. We look for team members driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.

Sub‑Zero, Wolf and Cove products are sold worldwide via our distribution network, and this Inside Sales Coordinator role is key in supporting our distribution partners. The inside sales team is a focused group that supports our customers and field sales team. A pedigree of problem solving and exceptional customer focus is key to success in this role.

Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

Primary Responsibilities

Become an expert on products and systems to best serve the customers

Outbound and inbound calls

Develop weekly call strategies

Assist field sales team with problem solving and/or order inquiries

Serve as our partners’ primary point of contact regarding orders

Create relationships with customers and aid them with any order related needs or issues

Ensure customer satisfaction through ongoing communication and relationship management

Share best practices with team members to enhance the quality and efficiency of support

Responsible for completing special projects as assigned

Autonomously make decisions and solve a varying degree of issues

Required Qualifications

Associate’s degree in business or related field

Experience and familiarity with distribution channels and supporting field sales teams

Business‑to‑Business customer service experience

Strong analytical and problem‑solving skills with the ability to manage complex order scenarios

Excellent written and verbal communication skills

High attention to detail with the ability to manage multiple priorities simultaneously

Proficiency with ERP systems, CRM tools and Microsoft Office applications

Preferred Qualifications

Bachelor’s degree in business or related field

Familiarity with SAP or similar enterprise order management systems

Knowledge of logistics, transportation or supply chain processes

Experience documenting processes or supporting system testing initiatives

Why Join Our Team

Be part of a global Inside Sales organization supporting premium brands and international partners

Work cross‑functionally with Sales Operations, Supply Chain and Transportation teams

Contribute directly to distributor satisfaction and global business performance

Opportunity to grow within Sales Operations and expand international business expertise

We Value Our Employees By Providing

Competitive compensation based on skills

Industry‑leading health, dental and vision plans

Generous 401 (K) savings and profit sharing

On‑site UW Health clinic, fitness center and walking paths

Education assistance and internal training programs

Electric vehicle charging

Maternity & paternity leave

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