Account Specialist

Byrider has helped over one million customers secure financing, purchase reliable vehicles, and move forward in life. Committed to providing a fresh start, Byrider offers tailored solutions that empower individuals to finance and own quality vehicles. Our mission is to be the trusted choice for those looking to achieve financial independence through vehicle ownership. At Byrider, we make it simple: Buy, Finance, Drive On.

Role Description
The Account Specialist provides administrative and customer support to the collections team. This role is responsible for maintaining accurate customer records, assisting with customer communications, processing documentation, and supporting daily collection operations to help ensure a positive customer experience.

Key Responsibilities

Provide administrative support to the collections department.

Answer incoming customer calls and direct inquiries appropriately.

Make reminder and follow-up calls regarding customer accounts.

Maintain accurate customer records and account notes.

Process documents, payments, and account-related paperwork.

Assist with scheduling appointments and customer follow-up activities.

Generate reports and complete daily administrative tasks.

Work closely with collections, sales, service, and management teams.

Ensure compliance with company policies and procedures.

Deliver excellent customer service while maintaining professionalism.

Qualifications

Strong organizational and multitasking skills.

Excellent phone and communication skills.

Proficiency with computers and data entry.

Ability to maintain confidentiality and attention to detail.

Customer service, office administration, or collections experience preferred.

Positive attitude and willingness to learn.

Why Join Byrider?

Competitive pay

Paid training

Growth opportunities

Supportive team environment

Opportunity to make a positive impact on customers’ lives

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