Account Specialist

About The Role

At BrandNu Laboratories, a Caldic Company, our strength lies in inspiring solutions to address our customers’ challenges in the pharmaceutical market. BrandNu Laboratories has been located in Meriden, Connecticut for over 50 years, providing outstanding customer service, and is proud of our strong reputation for quality, innovation and customer‑focused solutions. We deliver high‑purity chemicals to pharmaceutical, biopharmaceutical, medical device and specialty chemical industries. Our parent, Caldic, is a global distribution solutions partner of specialty chemicals and ingredients unlocking value in life science and material sciences, with locations throughout the world, driving innovation in the food personal care, pharma and industrial markets.
Job Details

Job Title:

Account Specialist
Location:

Meriden, Connecticut
Work Arrangement:

Onsite
Key Responsibilities

Coordinate daily/weekly activities (communication, open orders, revenue trends) on key accounts
Coordinate with warehouse to support customer service targets
Proactively identify and resolve customer issues to ensure customer satisfaction
Provide regular updates to customers on account status, new products and services and other relevant information
Collaborate with other departments to meet customer needs and resolve customer issues
Communicate tracking with key customers
Attend supplier calls as needed
Assist in managing new customer set up
Process sales orders in the ERP system
Assist with communicating change notices to customers
Communication with Operations of the plans, constraints, and commitments
Skills

Customer focus
Attention to detail
Problem‑solving
Excellent verbal and written communication skills
Strong relationship building skills
Job Requirements

High School Diploma, and or Bachelor’s Degree in Business or equivalent experience
1 – 3 years Customer Service/Account Management experience
Proficient with ERP systems
Proficient in Microsoft Office
About Caldic

At BrandNu Laboratories, a Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation‑driven team.
We Offer

Comprehensive benefits including Medical, Dental, Vision, Life Insurance, Short and Long Term Disability
401(K) Retirement plan with company contributions including 3% Safe Harbor Contributions and Profit Sharing
Bonus plan for all employees
Paid time off and holidays
Opportunities for Learning & Development
Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.

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