Interaction Designer, Support Platform

Irvine, CA, USA

Job Overview
At Google, we "Focus on the user and all else will follow." Our Interaction Designers transform complex tasks into intuitive, easy‑to‑use experiences for billions of people. From creating user flows and wireframes to building mockups and prototypes, you will envision and bring product experiences to life with an inspired, refined, and magical feel. You will join a multi‑disciplinary UX team, collaborating with Engineering and Product Management, leveraging user insights to create industry‑leading products. As an Interaction Designer, you’ll apply user‑centered design methods to craft industry‑leading user experiences from concept to execution, working with design partners to evolve the Google design language to build beautiful, innovative products.

In this role, you will build infrastructure providing help and support solutions for approximately 400 Google products, including Ads, YouTube, Play, Pay, and Pixel. Your primary focus is enabling customers to self‑serve and resolve issues leveraging the best of AI, machine learning, and agentic technologies while seamlessly looping in human assistance when required. You will redefine advertiser support by building an "Agentic‑First" future and will be creating a dynamic, proactive ecosystem powered by transformative AI. You will deliver intelligent, proactive AI experiences that automatically troubleshoot problems and optimize campaigns. You will drive the evolution of a groundbreaking support experience that delivers a personalized, intelligent, and proactive ecosystem for every advertiser, ensuring every single interaction yields high‑value training data that continually elevates the agent’s intelligence, capabilities, and effectiveness.

Qualifications

Bachelor's degree or equivalent practical experience.

4 years of interaction design experience in product design or UX design.

Experience building interactive prototypes, working demos, and future concepts.

Include a portfolio, website, or any other relevant link to your work in your résumé (providing a viewable link or access instructions).

Preferred Qualifications

Master's degree in Design, Human‑Computer Interaction, Computer Science, a related field, or equivalent practical experience.

Experience leveraging AI to innovate and drive cross‑functional collaboration and cohesion.

Experience designing for accessibility and across various form factors.

Ability to lead and ideate products from scratch using a user‑centered design process.

Compensation
US: $132,000 – $190,000 (USD) + 15% bonus target + equity + benefits.

Key Responsibilities

Leverage AI tools to reimagine existing support journeys, prototype, and ship groundbreaking products.

Deliver high‑quality, holistic designs that balance user and business needs from concept to execution.

Communicate user experiences at various stages using wireframes, flow diagrams, storyboards, and high‑fidelity prototypes.

Collaborate with product managers and engineers to understand requirements and provide creative, thoughtful solutions.

Push creativity and develop new approaches to complex design problems while ensuring alignment with Google‑wide standards.

Equal Employment Opportunity
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expected or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know Your Rights: Workplace Discrimination Is Illegal, Belonging at Google, and How We Hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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