Enterprise Strategist

Avoca Job Opportunity

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 100+ employees in under two years across our NYC headquarters and Santa Barbara office.
In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.
Avoca is trusted by the largest PE-backed home services companies in the country. As we scale into enterprise, we need someone who can own the full customer lifecycle

from closing the initial sale through to multi-year exec relationships

and turn raw call data into operational and product decisions that move booking rates.
This is a high-ownership, cross-functional role that sits at the intersection of enterprise sales, customer success, deployment operations, and product. You'll work closely with AEs, forward deployed engineers, the product team, and customer success teammates to drive outcomes across key accounts

serving as the connective tissue between what customers need and what Avoca builds. You'll be embedded in the business of our most strategic accounts and become a trusted advisor to their executive leadership teams while leading product & data reviews, providing operational advice to their teams, and ensuring Avoca's product is maximizing value across the entire Enterprise.
Responsibilities

Commercial & Sales Support

Partner with AEs to close enterprise logos

own the business case & data story
Drive QBRs and exec-level business reviews alongside the sales and post-sales team
Build and maintain relationships with PE sponsors and portfolio operators
Help structure deal terms: pilots, success metrics, and expansion triggers
Help grow the account post pilot and expand product use cases & offerings
Deployment & Onboarding

Own deployment outcomes and pilot lifecycle

work alongside internal eng/CS resources, manage customer timelines, and provide strategic advice on AI agent capabilities and product use cases
Own go-live milestones and ensure performance benchmarks are hit. Lead key pilot meetings and touch points
Be the operational quarterback across cross-functional teams during live deployments
ROI & Performance Analysis

Own the data narrative for each account

call performance, booking rates, containment, revenue impact
Maintain weekly performance reports; surface insights proactively
Make and influence operational decisions (staffing, routing, scripts) based on call-level data
Product Feedback Loop

Translate field learnings into structured product input

what features will move booking rate? How should the pilot process be structured?
Own the feedback loop between enterprise accounts and product & engineering
Contribute to roadmap prioritization based on revenue impact and customer evidence
Qualifications

4+ years in enterprise SaaS, management consulting, PE operations, or Enterprise account ownership in high-growth startups
Proven ability to manage complex stakeholder environments

C-suite operators, PE sponsors, internal cross-functional teams
Sharp commercial instincts

you can structure a deal, build a business case, and close
Strong data fluency

comfortable analyzing call-level or operational metrics and communicating findings to non-technical execs
Operator mentality: you make decisions, not just recommendations
Strong written and verbal communication

you can run an exec room
Nice-to-haves

Experience in home services or adjacent verticals (HVAC, plumbing, electrical, roofing, pest control)
Familiarity with ServiceTitan, AccuLynx, or other FSM platforms
Product experience

you've influenced a roadmap before
Why Avoca

At Avoca, you'll be part of a team that's building a category-defining company at the center of a massive market opportunity. We're a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.
Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.