Sr. Event Technical Lead- Audio Visual- The Ritz-Carlton Naples, Tiburón Golf Re

Position Overview
The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or DET.

Key Job Responsibilities
Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.

Troubleshoots technical issues and resolves problems quickly as they arise.

Complies with all Company security and safety measures.

Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.

Maintains a positive relationship with all clients through effective communication.

Collaborates with internal team on event solutions pre‑event and during event to ensure the best possible customer satisfaction.

Understands and fosters the hotel/client relationship.

Training/Staff Development

Creates an atmosphere that fosters the development of technical and leadership skills in other employees.

Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.

Event Supervision

Performs advanced work (pre/during/post event) with operations team members.

Supervises and directs other technicians during an event.

Equipment Maintenance

Assists team with proper security, storage, transportation, and maintenance of equipment.

Performs inventory and forecasting of equipment needs.

Job Qualifications

Bachelor’s Degree is preferred.

2+ years of field experience in specialty area is required.

2-3 years of customer service or hospitality experience is preferred.

External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date.

Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.

Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management.

Strong customer, client and coworker interface experience and abilities.

A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.

Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

Ensures Accountability

See The Big Picture

Decision Quality

Manages Complexity

Value People

Collaborates

Physical Requirements

Sitting: 2-3 Hours

Standing: 4-5 Hours

Walking: 4-5 Hours

Stooping: 2-3 Hours

Crawling: 2-3 Hours

Kneeling: 2-3 Hours

Bending: 2-3 Hours

Reaching (above your head): 2-3 Hours

Climbing: 0-1 Hours

Grasping: 4-5 Hours

Lifting Requirements

0 - 15 lbs*: Continuously

16 - 50 lbs*: Frequently

51 - 100 lbs: Occasionally

Over 100 lbs: Occasionally

Carrying Requirements

0 - 15 lbs*: Continuously

16 - 50 lbs*: Frequently

51 - 100 lbs: Occasionally

Over 100 lbs: Never

Auditory/Visual Requirements

Close Vision: Continuously

Distance Vision: Continuously

Color Vision: Frequently

Peripheral Vision: Occasionally

Depth Perception: Frequently

Hearing: Continuously

Pushing/Pulling Requirements

0 - 15 lbs*: Continuously

16 - 50 lbs*: Frequently

51 - 100 lbs*: Frequently

Over 100 lbs: Occasionally

Note: The physical requirements marked with an asterisk (*) indicate activities performed without assistance.

Work Environment

Hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.

Work conditions vary from moderately quiet to noisy volumes.

Use of high‑end audio‑visual equipment and electrical components; exposure to heights via lifts and ladders.

Possibility of working in multiple hotel locations.

Working times include irregular hours and on‑call status including days, evenings, weekends, and holidays.

Adherence to appearance guidelines as defined by Encore.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Hourly Pay Range: $18.93 - $24.60

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

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