Account Management Support Specialist

Account Management Support Specialist

To support groups, brokers, and the account management team in the sales and retention of dental and vision groups. Primary job responsibilities include:
Assisting account managers with day-to-day client customer service including managing eligibility requests, ordering ID cards, resolving claims issues, updating client information, and coordinating client needs across departments.
Assisting clients and agents assigned to the Account Management Support team with inquiries and issues.
Assisting account managers with the compilation of scheduled reports and other client reporting needs.
Assisting with the preparation of contract amendments and document generation, and responding to document requests from agents and clients.
Serving as a backup contact for clients and agents while the Account Management team is traveling or out of the office.
Preparing client renewal packets, and assisting account managers with the delivery of renewals to agents and clients.
Managing and responding to the Account Management Support email inbox.
Answering and assisting with incoming calls to the Sales & Account Management phone line.
Building and maintaining relationships with account managers, agents, and clients.
Maintaining and tracking client terminations and term explanations for monthly marketing reporting.
Assisting account managers with the preparation of benefit fair supplies including printing and shipping supplies.
Cross-training within the department as needed.
Facilitating the new client implementation process while working with internal departments to ensure the set-up is completed within specified timeframe.
Maintaining agent of record changes, appointment and termination of agents and agencies.
Assisting agents with commission inquiries.
Maintaining the DDPA Opportunity Database by reporting new sales, renewals, and terminations of clients to ensure compliance with DeltaUSA policies.
Manually updating or correcting vision eligibility in the vision carrier system for time-sensitive updates.
Managing web portal access for brokers and clients, including new user setup, access level modifications, terminations, and troubleshooting.
Minimum qualifications include a high school diploma or GED and 2 years of insurance experience. Position requires intermediate experience working with word processing and spreadsheet software, and an active Arkansas Department of Insurance license to represent Delta Dental products, or the ability to successfully pass the license requirements within 45 days of hire.