Program Manager

What Is a Program Manager?
The Program Manager ensures the successful delivery of high-quality services by providing administrative oversight and supervisory leadership to the program staff through a hands‑on, lead-by-example approach. Responsibilities of the Program Manager include:

Supportive Services

Carrying a small caseload of more challenging and complex clients

Providing field‑based case management and service coordination services designed to assist clients

Service Supervision

Overseeing day‑to‑day service delivery by providing direct supervision to program staff, facilitating case consultation, guiding delivery, and providing support with complex or challenging issues

Ensuring the development and implementation of a team‑based approach to service delivery that incorporates evidence‑based practices, leverages the strengths of individuals and the group as a whole, and fosters professional growth

Monitoring and verifying services provided to each client to determine quality and effectiveness of services

Acting as the primary point of contact to address client‑level and structural problems as they arise

Conducting supervisory meetings and providing regular feedback, guidance and training to case management staff

Recruiting, hiring and training new staff as needed

Fundraising

Office management

Additional duties as assigned

Program Development & Implementation

Implement policies, procedures and practices that ensure the delivery of quality services that are in compliance with contractual obligations and agency standards

Coordinating services with partner agencies including the creation of written documentation that accurately reflects partnerships

Program Administration & Compliance

Ensuring that all documentation standards set forth by the program contract and policies are maintained through monitoring and regular audits

Reviewing client service plans to ensure that services are appropriate, documentation is accurate and complete, and that all standards have been adhered to

Generating regular reporting, assessing outcomes, and analyzing and communicating observed trends or needs that may impact services

What You Bring

Display excellent leadership skills with a hands‑on, lead‑by‑example approach

Have experience in case management, mental health and community resources

Demonstrate knowledge and understanding of evidence‑based practices in service delivery such as intensive case management, motivational interviewing, harm reduction, critical time intervention and housing first

Demonstrate strong interpersonal skills and the ability to work in a variety of settings with a diverse range of individuals in a culturally sensitive and appropriate manner

Maintain and execute confidential information according to HIPAA standards

Possess a high level of tolerance and understanding for individuals with urgent and multiple case management and health needs

Work just as well independently as they do on a team

Exercise mature judgement, and are highly motivated, self‑starting and proactive

Are excellent at communicating, whether in writing or verbally

Have a strong sense of prioritization and can coordinate multiple demands in a high‑pressure environment

LPCC/LPC/LISW or LSW strongly preferred

Mandatory Requirements

Have at least 2 years of experience in a leadership role in social services or related field

Be able and willing to work flexible hours which may include evenings or weekends

Have or be able and willing to obtain CPR/First Aid training

Have reliable transportation and:
A valid driver’s license

Auto Insurance

Successfully complete the following as a condition of hire:
Background Screening

Education verification

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