Partner Account Manager

Partner Account Manager

Are you passionate about building strong client relationships and driving business growth? Do you thrive in a role where collaboration, strategy, and customer advocacy are at the forefront? Imagine working on-site with your client to optimize processes but also create meaningful partnerships that deliver exceptional value. If you're ready to make an impact and take ownership of revenue growth while providing top-tier service, this opportunity is for you!
The Partner Account Manager role is part of our Merchant Payment Services segment. This is a hybrid position based in Knoxville, TN. In this role, you'll spend part of the week onsite with one of our strategic partners, providing hands-on support and strengthening the partnership.
What you'll do:
Directly and through Account Representatives, manage all relationship management activities for clients in the assigned business segment and/or geographical region. Ensure that customers receive an optimum level of products and services that fully meet or exceed expectations. Ensure that the assigned area attains or exceeds profit objectives through development of new business opportunities and retention of existing profitable relationships. Provide high level, responsive, quality service to clientele.
Key Responsibilities:
Client Relationship Management: Maintain and strengthen long-term partnerships, serve as the dedicated advocate, address inquiries, and ensure high-level support to drive revenue growth.
Revenue Growth Initiatives: Collaborate with Elavon's Portfolio Management team and the partner to identify and execute upsell as well as cross-sell opportunities aligned with partner initiatives, directly contributing to revenue targets.
Process Optimization: Lead efficient onboarding, support, and training efforts with a focus on streamlining workflows and enhancing operational efficiency.
Collaboration: Travel as needed to visit partner offices, conduct workshops, and work closely with partner teams to align on goals and deliverables.
Cross-Functional Support: Collaborate with internal teams to advocate for partner needs and identify opportunities for emerging projects.
Basic Qualifications

Bachelor's degree, or equivalent work experience
Typically six to eight years of relevant experience
Preferred Skills/Experience:
Strong understanding of all products and services applicable to target client segment
Considerable knowledge of applicable policies and procedures
Advanced knowledge of all organization products and operations
Demonstrated sales and marketing skills and abilities
Strong organizational and managerial skills
Ability to develop and administer budgets
Effective interpersonal, verbal and written communication skills