Emergency Communications Specialist - Multiple Vacancies

Job Overview

Seasonal Emergency Communication Specialist – Department of Public Safety – Bureau of Emergency Communications, Augusta, ME. Job Class Code: 8600, Grade: 19 (Professional/Technical). Salary: $26.88 – $35.74 per hour (includes 30% stipend). 24/7 coverage on a rotating shift schedule including weekends, holidays, evenings, and night shifts. Posting: June 9, 2026 – Closing: June 24, 2026.
Responsibilities

Act as the first point of contact for callers in need of help.
Coordinate effective response to emergency and non‑emergency calls.
Develop incident resolution strategies.
Search databases for pertinent information (criminal history, stolen property, motor vehicle data).
Document calls in computer‑aided dispatch system.
Operate communications equipment, including dispatch and radio systems.
Make prompt and accurate decisions under stressful conditions.
Handle multiple 9‑1‑1 calls simultaneously.
Detect discrepancies within agency databases and report inconsistencies.
Perform duties with minimal supervision and prioritize incidents.
During training, be available to work all three shifts.
Qualifications

High‑school diploma or equivalent.
Ability to pass fingerprint‑based background check and polygraph.
Within six months of hire, receive certification in one of the following: Maine State Terminal Operator, Emergency Telecommunicator, Emergency Fire Dispatcher, Emergency Medical Dispatcher (includes CPR training), NexGen 9‑1‑1.
Benefits

Benefits include 13 paid holidays, 12 days of sick leave, 3+ weeks of vacation leave with accrual increases, health insurance coverage (State pays 85–95% of employee‑only premiums), 100% coverage of employee‑only dental premiums, and retirement contribution of 14.71% (MSEA) or 18.91% (Confidential). Additional wellness benefits available.
Contact Information

Questions should be directed to Amber Davis – Amber.R.Davis@maine.gov.
Equal Opportunity Statement

As an equal opportunity employer, Maine State Government embraces a culture of respect and inclusiveness. Reasonable accommodations are provided to qualified individuals with disabilities upon request.

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