Sales Operations Manager

Description
Purpose of the Job:

The Sales Operations Manager is responsible for leading the day-to-day execution of the Inside Sales function while fostering a culture of accountability across Account Representatives and Account Managers to drive achievement of company sales goals. This role serves as a critical liaison between Business Development and Sales, ensuring effective coordination and execution of new business opportunities.

In addition, the Sales Operations Manager drives operational excellence across the sales organization by optimizing processes, enhancing data visibility, and enabling informed decision-making to support revenue growth. Through strong cross-functional collaboration and disciplined execution, this role ensures alignment from opportunity through order fulfillment.

Reports to:

Director Sales Operations

Duties and Responsibilities:

Ensure that the company meets its annual regional revenue and GPM goals.

Provide ongoing training and review to Account Representatives (ARs) and Account Managers (AMs) to improve quoting accuracy, consistency, and competitiveness.

Review/filter daily RFQs with Account Representatives (AR) and Account Managers (AM)

Manage daily work of Account Representatives (AR) and Account Managers (AM)

Provide day-to-day operational support to Account Managers (AMs) and Account Representatives (ARs)

Analyze dashboards and daily reporting to deliver actionable insights that drive decision-making

Be the liaison between Business Development and Sales

Standardize work instructions and standard operating procedures for all regions and ensure proper flow downs of sales orders and accurate documentation of related correspondence

Act as the primary liaison between Sales and internal teams (Supply Chain, Warehouse, Trade Compliance, Quality, Finance, etc.)

Design, implement, and continuously improve end-to-end sales processes (RFQ ? Quote ? Order ? Fulfillment)

Lead onboarding and training for sales team members on processes and tools

Identify bottlenecks and inefficiencies; drive scalable solutions

Inspire and foster a high-performing sales culture

Conduct weekly meetings with Account Representatives (AR) and Account Managers (AM) to discuss results, account planning, territory management and/or professional development

Attend customer visits or shows as required

Requirements

Extensive knowledge of the aerospace business and the customer base

Strong leadership and management skills with ability to influence people

Strategic thinking with strong execution focus

Process improvement mindset

Motivational coach and trainer, with the ability to build positive and productive working relationships and foster creativity, innovation, and integrity within a team

Ability to react well under pressure and manage difficult or emotional customer situations

Strong organizational, communication, interpersonal skills

A strong understanding of business practices and industry trends

Ability to work effectively in a team setting

Ability to multi-task and adapt to change

Customer relationship management skills

Ability to work independently, with little or no supervision

Sales or account management experience required

Proficient in Windows environment, including Microsoft Word, Excel

Bachelor's degree and/or 10 years related experience

Training
Pentagon Basics

Export & ITAR compliance

Aerospace Industry Quality Training (Which includes QMS training, FAA 00 56, Traceability, 8130-3 documents, PAH’s, ESD, Suspected unapproved Parts, Shelf Life/LLP’s, AD’s, ATA Spec 300, PMA Parts, Direct Ship Authority, Repair Stations and Standard Terminology.

90 Day Probation OJT Sales Quote Entry, Sales Order Review, Sales Order Entry, Sales Order Changes

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