UAT Tester

Job Title:

UAT Tester

Location:

Charlotte, Minneapolis, Chandler, Des Moines, Dallas

Duration:

6+ months

Work Mode:

Hybrid Work

Job ref#:

242469

Job Description:

Analyze business requirements and functional system design specifications to create and execute test strategies and test cases

Specify test data requirements and work with enterprise data team to obtain necessary test plan data

Perform release validation and regression testing post-production installations, typically occurring outside of standard business hours; some weekend and/or evening hours are required

Work with Product Owner/Product Managers and Tech partners to confirm issues identified during testing and validate that requirements are met

Serve as UAT point of contact; represent UAT on project/scrum teams, release planning meetings, and release events

Log, track and verify resolution of software and specification defects

Understand and ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives

Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals

Develop/maintain standards and procedures to determine product quality and release readiness

Drive innovation and streamline overall testing processes

Required Qualifications:

4+ years of Systems Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Bilingual conversational proficiency in English and Spanish for speech and text translations

Knowledge and understanding of Interactive Voice Response (IVR)

Knowledge and understanding of contact center environments and associated telephony technologies including Interactive Voice Response (IVR) systems and routing platforms (i.e. Five9, Dialogflow CX, Nuance, Genesys)

Experience reviewing business requirements, functional specification documents, voice design flows

Knowledge and understanding of creating manual and automated test plans, test cases, test procedures, test scripts, and expected results

Knowledge and understanding of all phases of product development and testing lifecycle

Knowledge and understanding of application testing methodologies, tools, and execution (i.e. ALM, Octane)

Knowledge and understanding of project management and agile methodologies, processes, and tools (i.e. Scrum, Kanban, Jira)

Experience delivering results in a fast-paced, deadline driven environment

Ability to deliver concise, time critical information to all levels of management, technology and business teams

Strong analytical skills with high attention to detail and accuracy

Excellent verbal, written, and interpersonal communication skills

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