New Americans Initiative Coordinator (Flatbush YMCA)

Salary: $24.00 Hourly

The Flatbush YMCA is seeking a New Americans Initiative Coordinator who will be responsible for supporting the New Americans Initiative with the strategy, implementation, fidelity, and quality of the New Americans Initiative programs and services.

Key Responsibilities
Programmatic Responsibilities

Provide ongoing support and trauma-informed case management services to participants and community members, including providing and documenting social service referrals and outcomes, as per program standards and funder expectations.

Understand, articulate, and support participants with issues related to program eligibility and ensure participants understand and adhere to program philosophy, standards, rules, and regulations.

Support recruitment, registration, authentic assessment, and orientation for new students. In partnership with the NAI Director, ensure consistent community outreach, retention, and recruitment within local communities.

Provide outstanding hospitality to all participants, members, and guests. Outstanding hospitality is acting proactively by initiating a professional relationship with participants to address their needs, concerns, and questions, and by serving as an agent to accommodate those needs or concerns.

Assist with the management of programs to maximize participant satisfaction, revenue, and compliance with the YMCA and funder standards.

Provide participants with opportunities that will increase their involvement, sense of belonging, and ownership of the YMCA and their own growth and development.

Maintain internal case files and support the NAI Data Manager, ensuring timely data entry into government and internal databases or any other database assigned to the Initiative, including, but not limited to, intake, goals, and outcomes, pre-testing and post-testing, attendance, case notes, and ensuring that supporting documentation is complete.

Maintain up-to-date referral network and linkage agreements, and ensure that workshop instructors deliver contextualized, community-driven workshops that integrate technology, family, health, immigration, legal, and financial literacy.

Assist with reporting to government and private funders, tracking and reporting student data and achievement results, and coordinating the operational aspects of the New Americans Initiative.

Supervisory Responsibilities

Assist with recruiting, scheduling, supervising, and evaluating program staff, volunteers, and interns, displaying model behavior, maintaining open lines of communication, and being clear about roles and relationships.

Additional Responsibilities

Model the best practices of hospitality and positive culture.

This position supports all aspects of programming, including, but not limited to, community outreach, recruitment, and participant outreach.

Work enthusiastically as part of a team.

Actively participate in professional development, designated meetings, and special events, as appropriate and requested.

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