CRM Manager

The opportunity
Delaware North Boston Holdings is seeking a full‑time CRM Manager to support our team at TD Garden in Boston, Massachusetts, home to world‑class sports and entertainment. As CRM Manager, you will lead improvements to our CRM, working closely with Sales, Marketing, and Analytics teams to turn data into insights that support revenue growth.

You will help simplify processes, support system users, and enhance performance across ticketing, partnerships, and client engagement.

If you are a collaborative, data‑driven professional who enjoys improving systems and supporting team success, apply today.

Pay
Minimum – Anticipated Maximum Base Salary: $75,000 – $101,200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer
At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus based on level, as well as individual, company, and location performance

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional certification reimbursement

Generous friends‑and‑family discounts at many of our hotels and resorts

What will you do?

Own the day‑to‑day administration and long‑term configuration of CRM and integrated sales technologies

Design and implement system enhancements that improve sales workflows, data accuracy, and reporting

Partner with sales leaders to support pipeline management, revenue initiatives, and sales performance insights

Build and maintain dashboards and reports that provide clear and actionable insight

Establish and enforce data standards to ensure clean and reliable account, contact, and opportunity data

Lead training, onboarding, and user support to drive strong adoption and effective system use

More about you

Bachelor’s degree or equivalent experience

Minimum of three years’ Salesforce administration experience

Strong skills in SQL, Excel, PowerPoint, data analysis and reporting

Experience supporting CRM data governance, system integrations, and sales reporting in high volume or enterprise sales environments

Strong communication skills with the ability to manage multiple priorities in a fast‑paced setting

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