Story Land - Guest Experience Supervisor (Seasonal). Job in Glen LilyLifestyle J

Herschend is the largest family‑held themed attractions company, with 49 leading attractions and immersive experiences reaching audiences worldwide.

We are searching for a Guest Experience Supervisor (Seasonal) to join Story Land.

Supervisory Duties

Supervise the daily operations of the Guest Experience team and any other assigned departments

Lead by example, attitude, and as a representation of Story Land's core values

Act as an approachable mentor and coach to all assigned hosts

Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests

Become knowledgeable of performing the essential duties of all guest experience positions and backfill these positions when needed

Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline

Ensure that all required meal and other breaks are being given in accordance with New Hampshire law

Assist with team scheduling and timekeeping activities

Departmental Duties

Delight the guests with exceptional customer service and a guest‑centric approach

Oversee guest arrival process including parking fee transactions, in‑park ticket sales, season pass processing and turnstiles

Ensure compliance with all PCI related standards, policies and procedures, oversee customer relations efforts, including customer relations office, call center operations and replies to customer inquiries via telephone, email and other media channels

Interact with guests on a face‑to‑face basis, asking for feedback, and promptly addressing concerns

Ensure tickets and products are set up correctly within POS and Inventory system in Workday

Perform administrative duties including assisting with entering daily revenue, typing, preparing reports, and ordering supplies in coordination with revenue and park leadership

Ensure that all team members are enforcing park entrance and exit policies

Immediately report security, safety, or maintenance concerns to the proper channels

Promptly notify the security team or the operator of host and guest injuries or emergencies

Ensure that all Front Gate protocols are executed during emergencies or inclement weather situations

All other duties assigned by leadership

Education & Experience

High School Diploma or equivalent preferred

1–2 years of work experience in a similar role

1+ years of previous supervisory experience a plus

Previous amusement park, theme park, or waterpark experience highly desired but not required

Language
Ability to read, write, and speak fluent English. Spanish or other bilingual language skills are a plus.

Requirements

Must be at least 18 years of age to comply with New Hampshire Child Labor Laws

Ability to work flexible schedule, including evenings, weekends, and holidays

Ability to work hours that extend between 9 am to 6 pm

Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Ability to speak with guests directly while maintaining a high degree of professionalism

Ability to handle high‑pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment

Must possess strong written and verbal communication skills

Must possess strong attention to detail and problem‑solving abilities

Must be proficient in Microsoft Excel, Word and PowerPoint

Physical Requirements

Ability to stand, walk, and remain on feet for majority of the workday

Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

Ability to remain sedentary for extended periods of time, while using a computer or POS equipment

Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Working Conditions

This role will predominantly be based in both an office setting as well as frequent exposure to outdoor environments

Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions

Subject to loud noise levels, flashing lights, and heavily populated environments

Subject to frequent interruptions and requests that may require reprioritization of activities

Perks & Benefits

Flexible schedule

Ability to cross‑train and learn unique skills across various departments

Free admission to Story Land and Living Shores parks on your days off

Invitations to exclusive company‑sponsored host events throughout the season

We are an equal‑opportunity employer and strive to provide a welcoming environment for all employees.

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