Sales Support Specialists

Operations Support – (Priority 1)

Field Timesheets Management and Payroll Support

Receive and review weekly timesheets from employees

Track missing timesheets and coordinate with field personnel to obtain timely submissions

Verify hours worked, identify discrepancies, and communicate with employees regarding corrections

Enter and adjust time records within the BOSS Timesheets portal

Maintain payroll documentation and audit records

Employee Onboarding & Compliance

Coordinate all new hire paperwork and onboarding documentation

Process and track AAIM background checks and client-specific background screenings

Schedule and monitor pre-employment drug screens

Provide employees with testing locations and instructions

Ensure all onboarding and compliance requirements are completed prior to employee's start date

Equipment Ordering, Distribution & Asset Tracking

Coordinate shipment of equipment to employees

Activate and deactivate software licenses, subscriptions, device access, and other company-issued technology based on employee status

Create and manage FedEx shipping labels and tracking information for returns

Follow up on outstanding equipment and ensure recovery of company assets

Phone & Office Administration

Answer and manage incoming calls through the company's Teams phone system

Screen, route, and prioritize calls to appropriate personnel

Return missed calls and respond to general inquiries

Assist applicants, employees, clients, and vendors with routine requests

Employment Verification & Employee Support

Respond to employee inquiries regarding onboarding, payroll, benefits contacts, and company procedures

Assist employees with various administrative needs

Sales Support (Priority 2)

Business Development Support and Sales Process Training

Support Business Development Managers with proposals, customer follow-up, account research, and other sales-related administrative needs as requested

Develop and cultivate working relationships with key customer contacts to better support BDMs and gain practical exposure to customer communications and relationship management

Work closely with BDMs to understand the unique needs, expectations, and requirements of their customers while providing timely and professional administrative support and follow-up

This role will serve as a structured training opportunity to learn QualSafe’s unique market niche, service offerings, customer base, available resources, proposal processes, pricing considerations, and closing strategies, with the goal of eventually transitioning to a full-time Business Development Manager role with QualSafe in the future.

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