Sales Operations Manager

Overview
ASML US, including its affiliates and subsidiaries, brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, and more energy‑efficient microchips. The company designs, develops, integrates, markets, and services these advanced machines, enabling the world’s leading chipmakers to reduce the size and increase the functionality of their microchips. Our headquarters are in Veldhoven, Netherlands, and we have 18 office locations across the United States, with main offices in Chandler, Arizona; San Jose and San Diego, California; Wilton, Connecticut; and Hillsboro, Oregon.

Role and Responsibilities
This position focuses on driving operational excellence within the Cymer business line’s Global Account Management team, enabling sales/account management to maximize service and upgrades revenue as well as new tool selections. It includes overall ownership of processes and tools within global account management.

Have overall ownership of process and tools of business processes within global account management

Organize monthly reviews to capture 18‑month rolling new system and upgrade demands and align with planning through the demand & supply process

Own and develop forecasting tools and processes to support the business

Prepare executive monthly summaries and reports for key performance metrics related to customer accounts

Consolidate and report global account financial performance (P&L) on a periodic basis

Own and optimize the deal review process and tools to support account management staff

Own the service on/off‑boarding process and tools, validating requests and obtaining approval

Support account management staff to meet account and business goals in revenue growth, profitability, upgrade sales, and adoption of new products

Analyze key performance metrics and recommend or take actions to improve the business

Analyze and streamline business processes and tools used in sales and account management (tool and upgrade forecasting, account reviews, account strategies, quarterly/semi‑annual customer reviews, etc.)

Collaborate with Account Management staff to develop enhanced account management processes with measurable goals to drive responsibility, authority, and accountability closer to the customer

Train and engage with Account Directors and Managers to ensure processes are adopted and continuously improved

Travel – domestic and international – up to 10%

Flexibility in work hours as some customers are 7/24/365

Education and Experience

Minimum of a Bachelor’s Degree in a business‑related discipline or equivalent combination of education and experience

Minimum of 7 years of experience in a customer organization, including sales, business management, account management, service, technical support, marketing, or product management (preferably in the semiconductor capital equipment or service business)

Cross‑functional experience in a large, multinational, fast‑paced industry

Skilled in business presentations

Strong competence with the various tools and procedures used to accomplish the job (e.g., MS Programs, SharePoint, etc.)

Ability to analyze and streamline business processes

Ability to train others and be trained on new processes, with new and existing customers

Skills

Results‑driven ownership and accountability to meet business goals

Ability to develop collaborative relationships with stakeholders

Leadership capability to drive cross‑functional results as needed

Attention to detail and high degree of accuracy while meeting timelines

Work independently or as part of a team, following through with minimal supervision

Proven ability to perform effectively in a demanding environment with changing workloads

Identify bottlenecks and drive improvements

Demonstrate open, clear, concise, and professional communication, both written and verbal

Must be able to read and interpret data, information, and documents

Diversity & Inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. The company’s policy is to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.

Physical Demands and Other Information

Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch; occasionally move around campus

Occasionally lift and/or move up to 20 pounds

May require travel (domestic and/or international) dependent on business needs

Specific vision abilities required: close vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Must observe and respond to people and situations and interact with others encountered in the course of work

Can learn and apply new information or skills

Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism

Result‑driven—demonstrate ownership and accountability

Compensation & Benefits
The current base annual salary range for this role is $110,250‑165,375. Pay scales are determined by role, level, location, and alignment with market data. Individual pay is determined through interviews and an assessment of factors such as job‑related skills, relevant education and experience, certifications, and abilities of the candidate.

Employees receive medical, dental, vision, and basic life insurance. Employees may participate in the company’s 401(k) plan. Employees will receive eight (8) hours of vacation leave every month and 13 paid holidays throughout the calendar year.

EEO Statement
EOE AA M/F/Veteran/Disability

Request an Accommodation
ASML provides reasonable accommodations to applicants and employees with disabilities. If you need an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre‑selection process, please send an email to

USHR_Accommodation@asml.com

to initiate the company’s reasonable accommodation process. Any recruitment questions should be directed to the designated Talent Acquisition member for the position.

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