Audio Video Support Technician

Audio Video Technician

The Audio Video Technician is part of General Motors Core IT and supports in-person and hybrid collaboration services for internal GM teams in the Detroit, Michigan area. This is an operations-focused role responsible for delivering a high-quality customer experience across meeting rooms, live events, video collaboration spaces, streaming environments, and related audio/video technologies.
This individual provides hands-on technical support for collaboration services including video streaming, video and audio switching, video collaboration rooms, Microsoft Teams, and other approved meeting platforms used within GM. The role also supports customer logistics for meetings and events and helps ensure reliable day-to-day operation of audio/video services.
The successful candidate will troubleshoot issues, coordinate resolution through remote or onsite support, maintain documentation and standard operating procedures, and work closely with operations, engineering, and end-user support teams. This position requires strong customer service, sound technical judgment, and the ability to remain calm and effective in high-visibility situations.
This position may require a flexible shift structure to support business needs, including coverage for video and digital signage services in a 24x7 operations environment.
What You'll Do:

Provide day-to-day operational support for audio/video and collaboration services across meeting rooms, event spaces, and related environments
Support live and recorded events by operating video switchers and associated audio/video peripherals
Troubleshoot and resolve issues involving audio, video, streaming, conferencing, and room technology to minimize service disruption
Perform routine maintenance on broadcast and collaboration equipment to help prevent downtime
Coordinate repairs, replacements, upgrades, and escalations as needed
Monitor audio and video quality and perform quality control checks to maintain service standards
Support collaboration platforms and products used within GM, including technologies from Cisco, Microsoft, Google, Adobe, and other approved providers
Assist with implementation and support of solutions developed by Core IT and partner teams
Create, update, and maintain SOPs, support documentation, and related operational materials
Provide direct customer support for meetings, events, and service issues through remote troubleshooting, ticket handling, or onsite response
Work collaboratively with operations, engineering, and end-user support teams to deliver reliable service
Communicate status updates on open issues, projects, and service activities to leadership and stakeholders as needed
Support continuous improvement through service monitoring, issue follow-up, and corrective actions
Maintain a professional presence when supporting senior leaders, high-visibility meetings, and time-sensitive events
Minimum Qualifications

Bachelor's degree or equivalent practical experience
Technical experience in audio/video, video conferencing, unified communications, broadcast support, or related collaboration technologies
Experience troubleshooting video conferencing, audio systems, streaming environments, and related AV platforms
Experience supporting commercial audio/video hardware and software
Experience installing, configuring, and supporting PCs, peripherals, and network-connected devices
Experience supporting live events, meeting technologies, or environments where reliable execution is critical
Strong customer service skills with the ability to understand customer needs and communicate effectively with technical support teams
Ability to work effectively in a fast-paced support environment and manage multiple priorities
Preferred Qualifications

Experience with Microsoft Teams Rooms, unified communications platforms, and enterprise collaboration tools
Experience with digital audio and video streaming technologies
Familiarity with LAN/WAN-connected AV or conferencing environments
Experience with broadcast equipment, technical facilities, or studio/event support environments
Experience with change management, escalation management, and post-incident follow-up
Experience supporting executive meetings or other high-visibility events
Project coordination experience in support of AV deployments, refreshes, or service improvements
This job may be eligible for relocation benefits.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.