Director, Digital Commerce Growth & Customer Strategy

Director, Digital Commerce Growth & Customer Strategy
Full Time Regular Senior Management, Fall River, MA, US

Location: Hybrid – Providence / Boston Area
Company: Displays2Go
Employment Type: Full-Time

Overview
Displays2Go is seeking a strategic and commercially driven leader to accelerate digital commerce growth, expand marketplace performance, and identify new revenue opportunities across the customer journey.

This is not a traditional customer service leadership role. We are looking for a growth-minded operator with a proven track record of owning business outcomes, driving marketplace and eCommerce performance, and transforming customer insights into scalable revenue-generating initiatives.

The ideal candidate brings experience leading growth within Amazon Marketplace, eCommerce, digital commerce, retail, or similar customer‑centric businesses and thrives at the intersection of revenue growth, customer strategy, and innovation.

This role will partner closely with executive leadership to shape the future of our digital commerce business while delivering measurable impact on revenue, profitability, customer retention, and long‑term growth.

Digital Commerce & Marketplace Growth

Lead strategy and performance across Amazon Marketplace and other digital commerce channels

Drive revenue growth, profitability, customer acquisition, and market expansion

Identify and execute opportunities to grow market share and unlock new sales channels

Develop business cases and strategic plans for marketplace and eCommerce growth initiatives

Monitor industry trends, competitive activity, and emerging opportunities to accelerate growth

Own strategic initiatives focused on driving incremental revenue and long‑term business value

Identify customer needs and market opportunities that can be transformed into scalable products, services, or solutions

Optimize customer lifetime value (CLV), retention, conversion, and overall commercial performance

Partner with Marketing, Merchandising, Product, and Operations teams to prioritize and execute growth opportunities

Establish KPIs and performance metrics to measure business impact and guide decision-making

Customer Experience Strategy

Lead end‑to‑end customer experience strategy across digital channels and touchpoints

Identify opportunities to improve customer engagement, loyalty, and long‑term retention

Develop initiatives that reduce friction and improve the customer journey while driving business growth

Ensure customer experience investments align directly with commercial objectives

Voice of Customer & Customer Insights

Lead Voice of Customer (VOC) and customer insight programs

Leverage qualitative and quantitative customer data to identify growth opportunities

Translate customer feedback, behavioral data, and market trends into actionable business strategies

Build measurement frameworks that connect customer experience improvements to revenue outcomes

Identify opportunities to scale customer‑facing services into repeatable, revenue‑driving programs

Develop and expand innovative customer engagement offerings, including design support, digital consultations, and other value‑added services

Partner cross‑functionally to create differentiated customer experiences that strengthen competitive advantage

Launch initiatives that improve both customer outcomes and business performance

Qualifications

8+ years of experience in Digital Commerce, eCommerce, Marketplace Management, Growth Strategy, Commercial Strategy, or related leadership roles

Proven success owning business performance, marketplace growth, revenue expansion, or digital commerce outcomes

Strong experience with Amazon Marketplace or other large‑scale digital commerce platforms

Demonstrated ability to develop and execute strategies that drive revenue growth, profitability, and customer retention

Experience identifying, launching, or scaling customer‑facing products, services, or commercial programs

Strong analytical mindset with experience leveraging customer insights, VOC, and data to drive strategic decisions

Experience leading cross‑functional initiatives across Marketing, Product, Operations, Merchandising, and Commercial teams

Excellent communication, influence, and stakeholder management skills

Bachelor's degree required; advanced degree preferred

Why Join Displays2Go?

Own high‑impact growth initiatives with direct influence on revenue and profitability

Lead marketplace expansion and digital commerce strategy for a recognized industry leader

Partner directly with executive leadership to shape the future of the business

Build innovative customer‑focused programs that create measurable business value

Join a collaborative, entrepreneurial environment where ideas quickly become action

Compensation: $140,000 – $160,000 annually, plus bonus opportunity and comprehensive benefits package.

Displays2Go is an equal opportunity employer committed to building an inclusive workplace where diverse perspectives drive innovation and success.

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