Location: On-site in San Francisco, Dogpatch neighborhood.
About Giga
Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.
Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We’re at an exciting inflection point.
While we’ve found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.
If being part of that resonates with you, we’d love to hear from you!
About the Role
Giga ships product fast. What we don’t ship fast enough is the writing that makes builders understand why it matters. We’re hiring a Founding Technical Writer to own our engineering voice externally — technical blog posts, teardowns, and narratives published on a weekly cadence. Marketing owns distribution. You own craft.
The quality bar: Anthropic’s engineering blog (their multi‑agent research posts, Claude Code best practices) and Ramp’s Builders blog (Forward Deployed Engineering, Abstraction Engineering). If those are publications you read and have opinions about, we should talk.
What You’ll Ship
2 flagship technical posts per month (1,500–3,000 words, interview‑driven, your byline) — the kind of posts engineers share with their teams
2 shorter pieces per month — tactical teardowns, customer engineering stories, technical POV pieces
Source material and editorial for major product launches — working directly with engineering to shape the narrative
A technical publishing rhythm the engineering team is proud to share and candidates cite in interviews
Who You Are
You’ve interviewed technical people and turned what they said into writing people actually read. You understand agents, LLMs, and production systems well enough to ask the second and third question — not just the softball. You can hold your own with senior engineers because you translate across, not down. You write with a point of view, not just a style guide. You ship on cadence without sacrificing craft.
Where You Might Come From
Technical PMM, ex‑DevRel, engineers who pivoted to writing, tech journalists who went in‑house, serious AI/agents Substack writers. We don’t care about your title. We care about your writing.
Perks & Benefits
Catered lunch daily + dinner stipend
$150/month wellness benefit (gym, fitness classes, mental health)
Medical, dental, and vision coverage
401(k) plan
Paid parental leave (12 weeks maternal, 6 weeks paternal)
Commuter benefits
Giga is an equal opportunity employer. We’re committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
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In Summary: Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience . Giga is hiring a Founding Technical Writer to own our engineering voice externally . The quality bar: Anthropic’s engineering blog (their multi‑agent research posts, Claude Code best practices)
En Español:
Giga está trabajando con clientes de Fortune 500 para implementar la próxima generación de experiencia del cliente: agentes de IA en tiempo real que pueden entender las emociones, resolver problemas instantáneamente y escalar a través de las empresas más grandes del mundo. Líderes de la industria como DoorDash confían en Giga con sus flujos de trabajo de soporte y operaciones más complejos a través del voz, chat y correo electrónico, en entornos regulados de alto riesgo donde la precisión y el cumplimiento son importantes. Estamos en un punto de inflexión emocionante. ¡Aunque hemos encontrado verdadero éxito comercial, nuestras ambiciones son mayores: convertirnos en la plataforma de inteligencia artificial para toda la automatización empresarial, impulsada por nuestra superintelligencia vocal! El trabajo de TIGGA afecta rápidamente a millones de personas todos los días, y el equipo tiene la capacidad de generar una gran cantidad de productos - con escritores técnicos, creadores e ingenieros electrónicos - , lo que nos hace sentir muy claro es el impacto de nuestros mensajes de comunicación automática. Si se trata de publicaciones que usted lee y tiene opiniones sobre, deberíamos hablar. Lo que Usted enviará 2 mensajes técnicos insignia al mes (1,5003,000 palabras, entrevista-driven, su subline) el tipo de mensajes los ingenieros comparten con sus equipos 2 piezas más cortas por mes teardowns tácticos, historias de ingeniería del cliente, material técnico POV Source y editorial para grandes lanzamientos de productos trabajar directamente con la ingeniería para dar forma a la narrativa Un ritmo de publicación técnica que el equipo de ingeniero es orgulloso de escribir en las entrevistas y los candidatos. Giga es un empleador de igualdad de oportunidades. Nos comprometemos a proporcionar oportunidades de empleo iguales sin importar la raza, el color, la ascendencia, la religión, el sexo, el origen nacional, orientación sexual, edad, ciudadanía, estado civil, discapacidad, identidad de género o estatus veterano. #J-18808-Ljbffr