Senior Communications Manager, Americas DSP Communications

Senior Communications Manager, Americas DSP Communications
Job ID: 10439926 | Amazon.com Services LLC

Do you want to support Amazon’s mission to build the world’s safest, most efficient, and sustainable delivery network by helping our Delivery Service Partners (DSPs) retain safe, satisfied, and engaged teams of drivers? We are looking for a Senior Communication Manager, DSP Experience that works to support 2,500+ DSPs who employ 175,000+ Delivery Associates (DAs) operating Prime‑branded vehicles on road, delivering tens of millions of packages per week through our Last Mile delivery network. Specifically, this candidate will work across multiple stakeholders to bring to life all the ways that Amazon is investing in the DSP and DA experience. You will thrive in ambiguity to translate technical and operational information into user‑friendly resources and rich content to make it convenient for DSPs to manage their business. It will be critical to work across cross‑functional teams of leaders, partner organizations, and stakeholder to ensure that we are launching programs through robust communication, change management strategies, and year‑long campaign efforts.

The ideal candidate must be a strong communicator with strategic communications and/or marketing communications experience, business acumen, and excellent writing ability. Not only will you need to help strategize on plans, you’ll need to help program manage them from ideation to execution to keep things on track. You will be a thought leader who indexes high on emotional intelligence. You’ll have to be comfortable with testing, learning, and even failing forward. Our environment is fast‑paced and requires a candidate who isn’t afraid to innovate and propose disruptive ideas.

This role can be based in Nashville, TN or Bellevue, WA.

Key job responsibilities

Develop a multi‑channel strategy, including written communications and executive messaging

Translate complex messaging into simple and easy‑to‑understand content to help launch new programs and products

Interview DSPs and DAs and build advocacy stories

Identify emerging topics and develop proactive plans with stakeholders

Drive creative communication campaigns to both solve business needs and instill passion among the DSP community

Partner with stakeholders to ingest customer listening data and use it to inform a communication strategy

Monitor and measure the effectiveness of communications

Partner with agencies and internal creative teams to develop compelling visual content

Look around corners to identify key moments in time around which to build campaigns that meet DSPs and DAs where they are in their journey

Monitor and measure the effectiveness of communications and campaigns and report out on them to leaders

A day in the life
We write a lot and “are right a lot!” We respond to business needs and develop messaging for change announcements. We also interview DSPs and DAs to build compelling spotlight and advocacy stories. We own multiple channels by which we communicate to our DSP Owners, including the Communication Center, Email, and SMS. We communicate to DAs through the DA In‑App News Feed, built within their Amazon Delivery App.

Basic Qualifications

8+ years of professional non‑internship marketing experience

Experience building, executing and scaling cross‑functional marketing programs

Experience using data and metrics to drive improvements

Preferred Qualifications

Experience driving direction and alignment with large cross‑functional teams and agency partners

Experience developing complex and strategic communications that educate large audiences

Excellent prioritization skills, with the ability to help others do the same

Experience managing both internal and agency partners as part of a holistic go‑to‑market strategy

Highly developed and polished written communication skills

Experience working autonomously to develop and propose strategies for improvements

Strong project management skills and experience, including managing internal stakeholders and multiple projects at once

Attention to detail, particularly when it comes to proofing copy and content

Experience using data and metrics to drive improvements

Benefits
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional Supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Base salary ranges:
USA, TN, Nashville – 106,400.00 – 157,600.00 USD annually
USA, WA, Bellevue – 118,200.00 – 160,000.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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