Contingent Digital Experience Journey Mapping Lead

Contingent Digital Experience Journey Mapping Lead

Our client, a leading organization in digital transformation, is seeking a Contingent Digital Experience Journey Mapping Lead to join their team. As a Contingent Digital Experience Journey Mapping Lead, you will be part of the Digital Strategy Department supporting cross-functional teams. The ideal candidate will have strong leadership skills, excellent facilitation abilities, and a strategic mindset.
Location: Atlanta, GA (hybrid)
What's the Job?

Establish enterprise-wide standards, methodology, and governance for customer journey mapping.
Build scalable, repeatable processes for designing, maintaining, and activating journey maps.
Create frameworks connecting journey insights to digital experience design, content strategy, and performance metrics.
Train and mentor content strategists, UX designers, and digital partners on journey-led experience design.
Partner with teams to ensure experiences are designed based on journey understanding and insights.
What's Needed?

6–10+ years of experience in UX, CX, digital strategy, service design, or experience design.
Proven leadership in building or scaling journey mapping programs.
Exceptional facilitation, communication, and coaching skills.
Experience developing frameworks, standards, or operating models.
Proficiency with journey mapping and collaborative design tools.
What's in it for me?

Opportunity to lead innovative customer experience initiatives.
Collaborate with diverse and talented teams across the organization.
Contribute to shaping enterprise-wide digital experience strategies.
Engage in a dynamic work environment supporting professional growth.
Work on impactful projects that enhance customer satisfaction and business success.
Upon completion of waiting period consultants are eligible for:
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account
Health Flexible Spending Account
Dependent Care Flexible Spending Account
Supplemental Life Insurance
Short Term and Long Term Disability Insurance
Business Travel Insurance
401(k), Plus Match
Weekly Pay