Director, Commercial Digital Solutions

About the Role

Own the end‑to‑end technology strategy for Sales, Marketing, and Customer Lifecycle teams, partnering closely with Sales, Marketing, and RevOps leadership to align digital tools with go‑to‑market priorities.

Lead the Salesforce ecosystem, including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and integrated applications—defining the platform roadmap and overseeing architecture, configuration, customization, integrations, and data model design.

Drive adoption of best‑in‑class digital solutions that strengthen pipeline visibility, lead‑to‑revenue execution, customer engagement, and analytics/AI‑driven insights; modernize workflows to reduce manual effort and improve operational efficiency.

Ensure strong data quality, governance, reporting, and compliance with security, privacy, and regulatory requirements (e.g., GDPR, SOC, internal controls).

Lead digital transformation initiatives across Sales and Marketing, including lead‑to‑cash workflows, marketing automation, customer journey orchestration, personalization, and AI‑enabled insights.

Establish delivery governance for Sales & Marketing technology, including prioritization, release management, and change control; champion user‑centric design to ensure high adoption and intuitive experiences.

Manage relationships with Salesforce, system integrators, and SaaS vendors; oversee technology budgets, licensing, and vendor spend across the portfolio.

Build and lead high‑performing teams (admins, developers, architects, BAs), providing mentorship and developing future technical leaders while balancing speed‑to‑market with architectural integrity and operational stability.

Minimum Qualifications

10+ years of progressive IT experience, with 5+ years in a senior leadership role supporting Sales and Marketing organizations.

Proven experience leading enterprise Salesforce implementations and ongoing platform evolution.

Strong track record delivering digital transformation initiatives that directly impact revenue growth and customer experience.

Experience working in close partnership with Sales, Marketing, RevOps, and Executive stakeholders.

Deep hands‑on knowledge of the Salesforce ecosystem, including: Sales Cloud, Service Cloud, Marketing Cloud, CRM Analytics / Reporting and Integrations (APIs, middleware, data platforms).

Familiarity with marketing automation, customer data platforms (CDP), analytics, and AI‑enabled solutions.

Strong understanding of enterprise architecture, data governance, and system integration patterns.

Ability to translate business strategy into technology execution.

Executive‑level communication, stakeholder management skills, strong financial acumen, including budget ownership and ROI analysis.

Change leadership experience driving adoption across global or distributed teams.

Preferred Qualifications

Salesforce certifications (e.g., Salesforce Architect, Platform Developer, Sales/Service Cloud Consultant).

Experience in B2B, SaaS, or complex sales environments.

Exposure to agile delivery methodologies and product-based operating models.

Experience leveraging AI and advanced analytics to improve sales productivity and marketing effectiveness.

Benefits

Paid time off and paid volunteer time

Medical, Dental, Vision and Flexible Spending Account

Health Savings Account with Company Funded Contributions

401k Retirement Plan with Company Match

Parental Leave and Adoption Services

Health and Wellness Programs and Events

Awarded 2024 Cigna Healthy Workforce Designation Gold Level

Laborie provides equal employment opportunities and non‑discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.

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