Marketing Coordinator FT

Reports to: Marketing Manager

Job Summary
The Marketing Coordinator supports the planning, coordination, and execution of casino marketing initiatives, including promotions, special events, giveaways, entertainment activations, and guest engagement programs. This role works closely with Promotions, Players Club, Player Development, Entertainment, and external vendors to ensure all marketing efforts are executed accurately, on time, and in accordance with gaming regulations.

Essential Functions

Ensure compliance with the applicable Tribal, Federal, other laws, KTTT Gaming Regulations, and Kickapoo Lucky Eagle Casino Hotel policies and procedures.

Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.

Maintain effective communication and working relationships with vendors, contracted marketing agencies, and internal casino departments.

Coordinate the design, advertising, and promotion of events and casino marketing initiatives in collaboration with contracted marketing agencies.

Represent the casino at all casino events, trade shows, meetings, conventions, etc.

Coordinate and support all aspects of promotions and event production, including planning, execution, and post-event wrap-up.

Ensure all promotions and marketing initiatives receive proper approval from the Kickapoo Gaming Commission and comply with all gaming regulations and internal controls.

Verify proper functionality of the PA system prior to promotions and events; assist with emceeing or hosting duties when required.

Collaborate with the marketing leadership to actively support the creation of innovative marketing campaigns for events and strategic promotions, ensuring they align with organizational objectives.

Oversee casino signage in coordination with contracted marketing agencies and the Marketing Media Specialist to ensure accuracy, consistency, and timely placement.

Assist with the creation, scheduling, and deployment of marketing materials, including eblasts, media content, and entertainment platform assets.

Demonstrate and promote KLECH core values and guest service skills.

Manage and maintain security of confidential information entrusted to the position.

Attend and satisfactorily complete all required training, as assigned.

The essential functions listed above are not an all-inclusive list, but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs, and/or deemed necessary by the Director.

Perform other duties as assigned.

Minimum Requirements to Qualifications

Must have High school diploma or GED; Associate’s or Bachelor’s in Marketing, Business, Communications, or related field preferred.

Minimum one (1) year of marketing, promotions, events, or casino-related experience; or similar fast-paced customer-facing environment.

Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities

Ability to work independently with minimal supervision.

Ability to maintain effective relationships with all team members.

Ability to work under pressure in a fast-paced environment.

Ability to meet multiple deadlines and multi-task.

Ability to have strong critical thinking, analytical, and guest service skills.

Must possess a positive attitude with strong organizational and leadership qualities.

Ability to add, subtract, multiply, and divide in all units of measure.

Ability to define problems, collect data, establish facts, and draw conclusions.

Ability to understand complex instructions and material.

Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds, and with co-workers of all levels.

Ability to work effectively with individuals, and demonstrate leadership and team building skills with empathy and enthusiasm.

Ability to maintain confidentiality.

Ability to follow and comply with established Casino guest service programs.

Physical Demands

While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.

The team member must be able to concentrate for prolonged periods.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

The team member must be able to communicate effectively in person, or using telecommunications equipment.

The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.

Frequently lift and/or move up to 30 lbs.

Work Environment

Normal office setting and casino floor.

Frequent walking, standing, and frequent contact with the general public.

Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.

Extended hours and irregular shifts may be required, including nights, weekends, and holidays.

Ability to perform effectively under pressure and work extended hours in a fast-paced and demanding environment is required.

May be exposed to challenging situations involving difficult guests or team members while assisting in issue resolution.

May be exposed to various types of lighting, including but not limited to fluorescent lighting, flashing lights, strobe lights, and multi-colored lighting.

May be exposed to cigarette smoke while on the casino floor.

Travel may be required to perform one or more essential functions of this position.

Conditions of Employment

Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.

Must be able to provide authorization to work in the United States.

Must be at least 18 years of age.

Must have access to reliable transportation to commute to and from work.

Must comply with KLECH handbook, internal policy and procedures, and gaming regulations set within KLECH.

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