Theatre Bookings Co Ordinator

Theatre Bookings Co-ordinator
York Hospital | Administration | Permanent | Full Time

£12.84 per hour

25.5 hours per week

We are looking for a Bookings Administrator in our York Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold an NVQ level 2 in Business and Administration or equivalent and have experience of working in a customer‑facing environment.

The Person
You will be required to ensure excellent customer service and a professional attitude at all times, have a sympathetic/reassuring manner and excellent communication skills. You will undertake a wide array of tasks pertaining to the role and so an ability to prioritise will be essential. Due to the nature of the role discretion and confidentiality are vital.

Key Duties

Patient registration ensuring accurate data input

Making theatre bookings and pre-assessment appointments

Dealing with telephone enquiries from patients, medical secretaries and consultants

Ensuring theatre allocation, theatre utilisation and bed management is accurately recorded alongside NHS contract management

As our Bookings Administrator you will:

Bring empathy, sympathy and sensitivity to the role.

Ensure complex administration and support meets the required standards and timescales.

Have attention to detail and ensure all data/information is accurate using the appropriate system and format.

Prepare standard and ad‑hoc reports as required by the department.

Handle appointment bookings and changes.

Co‑ordinate availability of rooms and consultants.

Create, alter or cancel clinics as required to support business needs.

Benefits
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package for you. You can choose from a range of fitness, lifestyle, health and wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

Equal opportunities
Nuffield Health is committed to equal opportunities in the recruitment, training, and development of our employees. We have a duty to apply to the Disclosure and Barring Service (DBS) for disclosure on successful candidates.

#J-18808-Ljbffr