Primary Account Owner

Description
JOB FAMILY SUMMARY
Capacity operations professionals plan, coordinate, and optimize how CRST uses its equipment, drivers, and resources. They align capacity with customer demand to ensure on-time delivery and maximize profitability.

JOB SUMMARY
Responsible for responding to and/or managing inquiries, complaints and feedback from customer accounts. This may include providing support through various channels such as in person, phone, email or social media. They must be able to communicate effectively, understand the customer’s needs and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem‑solving skills, patience, empathy and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

SCHEDULE
Monday through Friday 7AM - 4PM

LOCATION
Onsite Cedar Rapids, IA

ESSENTIAL DUTIES & RESPONSIBILITIES

Grow and manage a current portfolio of accounts

Through prospecting, actively engage new customers through the internet, phone, social media, referrals and networking that result in obtaining transportation shipments from customers

Identify, negotiate and close sales opportunities through learning and assessing customer needs then proposing and implementing aligned solutions

Set and meet sales goals and objectives set by leadership

Ensure customer billing and payment processes efficiently

Use excellent oral communication and best practices in customer service when interacting with customers

CRST CORE VALUE
Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO STATEMENT
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.

Qualifications
Skills
Preferred Skills

Complex Problem Solving:

Expert

Critical Thinking:

Expert

Judgment and Decision Making:

Expert

Negotiation:

Expert

Persuasion:

Expert

Service Orientation:

Expert

Speaking:

Expert

Education
Preferred Education

Associates or better

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