HM Sales Advisor Hill Country Galleria

About the Role
As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and offering support and guidance. You’ll use your fashion and product knowledge to provide customers with all the relevant information they need for the best experience. In addition, you’ll work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service

Show willingness to engage and have conversations with customers to provide excellent service

Guide customers through our fashion trends, stories and products in all areas of the store

Effectively promote and sell our products to customers

Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives

Represent yourself and the H&M brand positively during all customer interactions

Support with commercial or operational actions to reach sales targets with the store management team

Fashion & Trend Awareness

Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers

Use your product & fashion knowledge to share relevant information with customers

Team & Development

Retain and share your service, fashion and store operations knowledge and skills with colleagues

Follow all procedures, routines and legal requirements in all areas of the store

Give & receive feedback with your colleagues to learn, develop & support each other

Participate in relevant onboarding, introduction processes, trainings and courses relevant for your role & future development

Retail Operations / Visual & Commercial Execution

Complete full garment cycle from unpacking and refill to steaming and ensure good garment care

Operate fitting room and checkout areas according to best practice & processes

Contribute to a clean and tidy sales floor and back of house (including stockrooms)

Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines

Ensure good stock levels with replenishment routines on sales floor

Maintain best practice for any in-store OMNI Services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store etc)

Support with opening and closing of the store

Follow all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications

Passionate about fashion and everything we create in-store

Motivated by giving customers a great experience

Communicative, creative, curious, motivated, flexible, decisive and action‑oriented

Enjoy working in a collaborative and dynamic environment

Have sales experience in a dynamic and collaborative environment that you can apply to your role

Experience working with customer service in fashion, retail or other service‑related industries

Benefits

Access to our Colleague Resource Groups (CRGs) for community and networking opportunities among colleagues

Supportive benefits including health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community

Employee discount at H&M, Other Stories and COS

Global development opportunities and performance‑based incentive program

Inclusion & Diversity
H&M values diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability. We are determined to create and maintain inclusive, diverse and equitable workplaces. Our teams combine knowledge, experience and ideas from a variety of people, which positively impacts how we address challenges.

Legal and EEO Statements
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact https://hm.ethicspoint.com and use Ask a Question.

Job Information
Job Status: Hourly, Non‑Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $15.00 per hour*

*This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.

*H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

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