Logic Integration Inc. is hiring: Service Technician Audio Video Systems in Litt

Lone Tree, United States | Posted on 04/09/2026

Logic Integration is a nationally recognized audiovisual integration firm headquartered in Lone Tree, Colorado. We design, engineer, install, and support advanced AV, lighting, shading, and automation systems for commercial and residential clients across the United States. Our team delivers approximately 200 projects annually, ranging from $25K to $2M+, and we hold ourselves to the highest standards of quality, craftsmanship, and professionalism.

Role Summary
The AV Service Technician is responsible for diagnosing, maintaining, troubleshooting, and repairing installed audiovisual systems across Logic Integration's commercial and residential client base. This role serves as a direct point of contact with clients, requiring exceptional customer service skills, professional communication, and the ability to work independently in the field.

The Service Technician must be capable of troubleshooting complete AV systems including control, audio, video, networking, lighting, and shading. This role requires strong diagnostic methodology, familiarity with major AV platforms (Crestron, Control4, QSC, Biamp), and the ability to upload, modify, and load programming code in the field.

This role requires 2–5+ years of experience in AV installation, service, or a related technical trade with demonstrated troubleshooting ability.

Core Responsibilities
Diagnostics, Troubleshooting & Repair

Perform on-site and remote diagnostics on installed AV systems including audio, video, control, networking, lighting, and shading

Troubleshoot system-level issues using logical, step-by-step diagnostic methodology across cabling, hardware, configuration, programming, and network layers

Diagnose and resolve signal path issues, ground loops, impedance mismatches, network connectivity failures, and control system faults

Perform firmware updates, software patches, and configuration changes on AV equipment in the field

Upload, download, and perform field edits to control system programs (Crestron, Control4) and DSP platforms (QSC, Biamp)

Configure and tune audio systems: gain structure, EQ, routing, zone management, and speaker optimization

Repair or replace faulty equipment, cabling, and terminations as needed

Preventative Maintenance & System Support

Perform scheduled preventative maintenance visits on client AV systems per Logic Care service plans

Conduct system health checks including signal verification, audio tuning, video calibration, and network performance

Test and certify cabling using appropriate test equipment (cable testers, multimeters, tone generators)

Document system conditions, maintenance performed, and any recommendations for upgrades or repairs

Support remote monitoring and diagnostics for managed service clients

Client Relations & Communication

Serve as the on-site representative of Logic Integration — maintain the highest level of professionalism, courtesy, and client care

Communicate clearly with clients about system issues, repair timelines, and recommended solutions

Coordinate with Project Managers, Engineers, and Programmers on escalated issues or system modifications

Process service work orders accurately and in a timely manner

Provide client training on system operation when needed

Support installation teams as needed with cable infrastructure, device mounting, rack assembly, and system trim-out

Install, connect, and configure AV equipment including displays, projectors, speakers, cameras, microphones, and control devices

Read and interpret AV drawings, floor plans, rack elevations, and signal flow diagrams

Ensure all work meets AVIXA installation standards for cable management, rack building, and device mounting

Job Site Operations & Documentation

Track and report time accurately using company time‑tracking systems

Maintain company vehicle cleanliness – daily trash removal, weekly deep clean, organized tool and parts inventory

Maintain accurate service records and documentation for all client visits

Comply with all job site safety requirements including PPE, OSHA standards, and client‑specific safety protocols

Maintain a clean, organized, and safe work environment at all client sites

Industry Standards Alignment (AVIXA / InfoComm)
The Service Technician is expected to work in compliance with industry standards:

ANSI/AVIXA F501.01 – Cable Labeling and Cable Pathways

ANSI/AVIXA A102.02 – AV System Performance Verification

ANSI/TIA-606 – Administration Standard for Telecommunications Infrastructure

OSHA Construction Safety Standards (fall protection, PPE, electrical safety)

What Success Looks Like

Service calls resolved on the first visit whenever possible

Clients consistently report positive service experiences

Systems restored to full performance quickly and professionally

Accurate, complete service documentation for every visit

Strong communication with Service Manager and internal teams on escalations and recurring issues

Company vehicle maintained to Logic Integration standards

Logic Integration is an Equal Opportunity Employer.

Requirements
Required Qualifications

2–5+ years of experience in AV installation, service, or related technical trade

Strong troubleshooting and diagnostic skills across audio, video, control, and networking systems

Experience with control system platforms (Crestron, Control4) including basic code loading and field edits

Experience with DSP platforms (QSC, Biamp) including basic configuration and audio tuning

Working knowledge of audio and video signal types, routing, and system interconnection

Ability to read AV drawings, rack elevations, and signal flow diagrams

Excellent customer service and professional communication skills

Self‑motivated with strong time management and ability to work independently

High school diploma or equivalent (two‑year electronics degree or equivalent experience preferred)

Valid driver's license with clean driving record

Ability to pass background check and drug screening

Authorized to work full‑time in the United States

Must provide standard hand tools per Logic Integration tool list

Ability to safely lift 80 lbs regularly and work on ladders, lifts, and in confined spaces

Preferred Qualifications

Manufacturer certifications: Crestron, Control4, QSC, Biamp, Shure, or similar

Experience with AV‑over‑IP systems (Dante, AES67, NDI)

Experience with UC platforms (Microsoft Teams Rooms, Zoom Rooms)

Networking fundamentals (IP addressing, VLANs, subnetting, basic switching)

Experience with lighting control systems (Lutron, Ketra) and motorized shading

Experience with residential automation platforms (Control4, Savant)

Pro‑audio experience (live sound, installed sound, mixing) a plus

Personal interest in acoustics, electronics, music, sound, lighting, and video systems

Competitive compensation commensurate with experience

Quarterly performance bonus based on service metrics

Company vehicle provided

Health insurance – Logic pays 50% of base plan (Kaiser)

Dental and vision insurance – Logic pays 50% for employee and family (Humana)

401(k) with company match up to 3+% after 1 year

Paid vacation (40 hours year one, 80 hours year two, 120 hours year three)

Paid sick leave (48 hours/year)

Paid birthday off

4‑day work week (Monday–Thursday, 10‑hour days)

Paid training and professional development

#J-18808-Ljbffr