Sales & Revenue Operations Administrator

The Sales & Revenue Operations Administrator provides operational, analytical, and administrative support to the Office of the Chief Revenue Officer (CRO). This role ensures the CRO has timely, accurate, and actionable insights into the performance of the company’s sales organization and overall revenue operations.

The position supports operational discipline across the sales organization by monitoring CRM activity, tracking key performance indicators, preparing operational reports, and ensuring consistent adherence to defined sales processes. In addition to sales activity oversight, the role supports revenue management by assisting with forecasting, financial reporting, and inventory capacity tracking, while coordinating closely with the Revenue & Marketing Operations (RMO) team and its Business Intelligence division.

Key Responsibilities
Sales Operations Oversight

Prepare recurring sales activity and pipeline reports for the CRO

Monitor CRM data accuracy across the sales organization

Ensure accurate opportunity records, notes, and follow‑up activities are maintained

Review pipeline progression and opportunity stage management

Monitor adherence to internal sales processes and reporting standards

Track activity metrics for all members of the sales team

Escalate reporting inconsistencies or operational gaps to the CRO

KPI Monitoring & Performance Reporting

Track key sales performance metrics and operational KPIs

Prepare weekly, monthly, and quarterly performance reports for the CRO

Maintain internal dashboards and reporting tools

Monitor performance trends across the sales organization

Support quarterly and annual sales performance evaluations

Ensure reporting data remains accurate, current, and reliable

Revenue Reporting & Forecasting Support

Prepare recurring revenue and sales performance reports

Support forecasting activities by compiling pipeline and revenue projections

Assist with reports related to sales, billings, and revenue trends

Support inventory and capacity reporting

Ensure revenue data is organized and accessible for executive decision‑making

Coordination with Revenue & Marketing Operations (RMO)

Coordinate with the RMO team on marketing initiatives impacting pipeline development

Monitor progress of revenue‑focused marketing campaigns

Assist with reporting on marketing performance and lead generation

Ensure marketing initiatives align with CRO revenue priorities

Support initiatives to improve lead generation and pipeline growth

Business Intelligence & Technology Stack Coordination

Partner with the Business Intelligence team to maintain accurate operational dashboards

Monitor progress on technology initiatives supporting sales and revenue operations

Ensure CRM and reporting tools support forecasting, reporting, and operational oversight

Assist with implementation of data‑driven revenue initiatives

Support continuous improvement of reporting tools and analytics platforms

Pricing & Margin Compliance

Monitor sales opportunities and proposals for adherence to pricing guidelines

Ensure established margin requirements are followed

Coordinate with Finance and Business Intelligence teams on pricing analytics

Support reporting on pricing consistency and profitability performance

Cross‑Department Coordination

Coordinate with Finance, Marketing, Operations, Customer Success, and Business Intelligence teams

Follow up to ensure execution of CRO directives

Support cross‑functional initiatives related to revenue growth and operational improvement

Assist with executive reporting requests

Ensure alignment across sales activity, marketing initiatives, and operational capacity

Required Qualifications

Strong analytical and reporting skills

Advanced proficiency with spreadsheets and reporting tools

Experience working with CRM systems and reporting dashboards

Strong organizational and time‑management skills

Ability to work independently

Excellent written and verbal communication skills

Preferred Qualifications

Experience supporting senior sales or revenue leadership teams

Experience in SaaS, telecommunications, or technology companies

Familiarity with sales operations or revenue operations processes

Experience working with CRM platforms such as HubSpot or others

Experience with forecasting, revenue analytics, or operational reporting

Experience coordinating cross‑department initiatives

Professional Attributes

Exceptional attention to detail

Strong analytical thinking and problem‑solving abilityli>

High level of organizational discipline

Ability to manage multiple reporting responsibilities simultaneously

Strong communication and coordination skills

Ability to work effectively across multiple departments

Impact of the Role
The Sales & Revenue Operations Administrator plays a critical role in enabling the effectiveness of the company’s revenue leadership. By ensuring accurate reporting, reinforcing operational discipline across the sales organization, coordinating marketing and technology initiatives, and monitoring pricing and margin compliance, this role allows the CRO to focus on strategic growth initiatives.

The position contributes directly to improved transparency, stronger accountability, and more consistent data‑driven decision‑making across the company’s revenue organization.

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