Engagement Manager, AI Practice

About the Team
The AI Practice team is part of Workday's Professional Services organization and is dedicated to helping enterprise customers realize the full value of Workday's AI products and platform. We guide some of the world’s most complex organizations through AI adoption and transformation, from initial deployment through long‑term partnership success. Our mission is to bridge the gap between Workday’s AI innovation and real‑world business outcomes. We partner closely with product, engineering, sales, and customer success teams to shape how customers experience Workday AI, while also feeding insights back to improve Workday’s products and services. What makes this team special is the combination of high ownership, deep collaboration, and the opportunity to work at the forefront of enterprise AI transformation alongside a talented and supportive peer group.

About the Role
As an Engagement Manager on the AI Practice team, you will own the end‑to‑end customer relationship across several enterprise accounts, beginning with product deployment and continuing throughout the lifecycle of the partnership. You will operate with significant autonomy and influence, shaping how enterprise customers adopt Workday’s AI products, informing the evolution of Workday’s product and services offerings, and collaborating with a deeply talented peer group.

You will serve as a trusted AI advisor to your customers’ senior leaders, guiding them through AI transformation by implementing change management best practices, educating end users, and identifying, prioritizing, and deploying AI use cases that deliver measurable business value. Your ability to understand each customer’s business model and connect their unique challenges to Workday’s horizontal AI platform will be essential to your success.

Responsibilities

Own end‑to‑end delivery for multiple enterprise customer engagements, ensuring customers realize maximum value from Workday’s AI products from deployment through the full lifecycle of the partnership

Partner with customers’ C‑level executives on AI strategy and transformation, including developing adoption roadmaps and change management approaches

Lead one or more concurrent implementations, ensuring projects are delivered within the budget and timeline outlined in the statement of work

Manage timelines, risks, and cross‑functional coordination to ensure smooth delivery and long‑term adoption across large‑scale deployments

Identify retention opportunities and potential areas for expanded engagement, contributing to the growth of the customer relationship

Provide guidance and mentoring to Professional Services team members working on your implementations, ensuring projects are properly planned and staffed

Identify and resolve issues that could affect project scope or timelines, presenting updates at Executive Steering Committee meetings and leading quarterly business reviews

Participate in the sales cycle when requested to gather requirements, formulate delivery approaches, and develop proposals

Basic Qualifications (Senior Engagement Manager)

Demonstrable experience of leading Medium and/or Large Enterprise implementations or transformation initiatives

4+ years of experience in either enterprise application implementation (Workday, Oracle, NetSuite, SAP, Cornerstone, or similar) or top‑tier strategy consulting (MBB, Tier 2), venture capital, or a commercial/strategy/ops role in a startup or scale‑up

Basic Qualifications (Principal Engagement Manager)

Demonstrable experience of leading Medium and/or Large Enterprise implementations or transformation initiatives

8+ years of experience in either enterprise application implementation (Workday, Oracle, NetSuite, SAP, Cornerstone, or similar) or top‑tier strategy consulting (MBB, Tier 2), venture capital, or a commercial/strategy/ops role in a startup or scale‑up

Other Qualifications

Experienced in relationship management, with the ability to establish and nurture long‑term partnerships with enterprise customers at all levels, including C‑suite executives, fostering trust and collaboration that drive successful AI adoption and customer loyalty

Demonstrated executive presence, including the ability to project confidence and poise while communicating with senior leaders, facilitating executive steering committee meetings, and leading quarterly business reviews in complex customer environments

Skilled in project management, with experience planning, coordinating, and delivering multiple concurrent implementations on time and within budget, using effective methodologies for risk management, resource allocation, and quality delivery

Proficient in software implementations, with the ability to guide customers through AI and enterprise application deployments, including configuration, change management, user education, and long‑term adoption planning

Effective communicator who can adapt their style to different audiences, from end users to C‑suite executives, translating complex AI concepts into clear, actionable guidance that inspires confidence

Adept at situational awareness, with the ability to interpret complex customer environments, identify potential issues or opportunities early, and make informed decisions that keep engagements on course

Demonstrated ability to navigate ambiguity and work through open‑ended challenges where there is no prior blueprint, moving from strategy to hands‑on delivery with a growth mindset and a desire to learn and develop new capabilities quickly

Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role‑specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things.

Primary Location: USA – IL – Chicago
Primary Location Base Pay Range: $129,000 USD – $193,400 USD
Additional US Location(s) Base Pay Range: $116,600 USD – $207,200 USD
If performed in Colorado, the pay range for this job is $122,800 – $184,200 USD based on min and max pay range for that role if performed in CO.

Flexible Work Approach
Workday combines in‑person and remote work. We require that employees spend at least 50% of their time each quarter in the office or in the field with customers, prospects, and partners (depending on role). Those in remote “home office” roles also have the opportunity to come together in our offices for important moments that matter.

EEO Statement
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills.

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