Public Service Officer

Summary
The City of Lancaster is seeking a professional, detail-oriented, and service-driven individual to serve as a Public Service Officer in the Police Department. This position plays an important role in supporting investigations, records management, public contact, and administrative operations within the Criminal Investigations Division. The Public Service Officer helps maintain state computer systems, manage sensitive records, assist citizens, support investigative staff, and prepare documentation that is critical to daily law enforcement operations.

This role is ideal for someone who can communicate effectively, stay organized, handle confidential information with care, and work comfortably in a fast-paced environment that involves both office-based work and field-related support.

At the City of Lancaster, we serve with

PRIDE

through

Productivity, Resourcefulness, Integrity, Dedication, and Excellence . We are looking for a candidate who reflects these values by providing outstanding customer service, maintaining accuracy and professionalism, adapting to changing priorities, and supporting the Police Department with accountability and respect.

Essential Duties And Responsibilities

Provides premier customer service to internal and external customers by responding to requests in a timely and professional manner

Operates the TCIC/NCIC/TLETS computer systems

Maintains records, alarm permits, vacation house checks, log book coordination, and general office duties

Conducts investigations by contacting victims, gathering evidence such as photographs and witness/victim statements, producing affidavits for defendant arrest, filing cases with the District Attorney’s office, and initiating field investigations of city code violations

Provides crime scene support and traffic direction/control during investigations and coordinates with other agencies in joint investigations

Prepares documents and reports by gathering information and evidence, completing forms, and typing affidavits, warrants, and base reports for supervisor approval

Provides information and referrals to crime victims regarding available support services

Prepares offense and incident reports and testifies in court if necessary

Drives to and from court to pick up and drop off paperwork

Registers sex offenders

Processes citizen fingerprints

Assists with e-filing to the District Attorney’s office and supports property technician duties as needed

Retrieves in-car video, body camera video, and 911 calls and makes them available for upload

Uploads evidence to the District Attorney submission website

Identifies and resolves assigned CID issues in a timely manner

Writes detailed incident, investigation, activity, and related reports

Investigates causes and results of accidents

Performs other related duties as assigned

Education and/or Experience

High school diploma or GED required

Associate’s degree, diploma, or equivalent from a college, technical, business, vocational, or correspondence school preferred

At least one (1) year of related experience is required

Certificates, Licenses, Registrations

Valid Texas Driver’s License with good driving record required

Police officer certification is not required for this position

Benefits
The City of Lancaster offers a complete benefits package to full-time employees which includes health care, paid holidays, vacation time, sick leave, retirement, longevity, tuition reimbursement, and more.

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