Salesforce Force.com / Agentforce Architect

Salesforce Force.com / Agentforce Architect
Location: Atlanta, GA (hybrid)
Duration: 12+ months
Must have strong experience with Salesforce FSL Solutions

Job Summary
Client is looking for an experienced Salesforce Force.com / Agentforce Architect with strong hands-on development expertise to design, develop, and implement scalable Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and Agentforce platforms. The ideal candidate will be responsible for architecture design, system integrations, code reviews, solution optimization, and direct coding in Apex, LWC, Aura, Visualforce, and integrations. This role requires deep technical expertise in Salesforce platform architecture along with the ability to lead development teams and deliver enterprise-grade solutions.

Key Responsibilities

Architecture & Solution Design
Design end-to-end Salesforce solutions using Force.com platform best practices
Architect scalable and secure solutions for Sales Cloud, Service Cloud, Experience Cloud, and Agentforce implementations
Define technical architecture, integration patterns, data models, and security models
Lead platform strategy, governance, and optimization initiatives
Evaluate business requirements and convert them into technical solutions
Create architecture diagrams, technical design documents, and implementation roadmaps
Hands-on Development

Perform hands-on coding in Apex Classes, Triggers, Batch Apex, Queueable Apex, Future Methods, Platform Events, Lightning Web Components (LWC), Aura Components, Visualforce Pages, SOQL/SOSL, Flows and Process Automation
Develop reusable frameworks and enterprise-level code standards
Optimize code performance and governor limit management
Troubleshoot complex production issues and performance bottlenecks
Agentforce / Service Cloud Responsibilities

Design and implement Agentforce service operations solutions
Build intelligent case routing, omnichannel support, and service automation
Configure Service Console, Knowledge, CTI integrations, and Einstein Bots
Design agent productivity tools and customer service workflows
Improve SLA management and service operations efficiency
Integration & Data Management

Design integrations using REST APIs, SOAP APIs, Platform Events, Middleware tools (MuleSoft, Client Boomi, Informatica, etc.)
Integrate Salesforce with ERP, billing, customer support, and third-party systems
Manage large-scale data migration and ETL processes
Implement data governance and master data strategies
Leadership & Governance

Mentor developers and technical teams
Conduct code reviews and enforce best practices
Work closely with business stakeholders, admins, and product owners
Support release management, CI/CD pipelines, and DevOps practices
Participate in sprint planning, estimation, and technical decision-making
Required Qualifications

10+ years of IT experience
7+ years of Salesforce development experience
3+ years in Salesforce Architecture role
Strong hands-on coding background (must)
Experience leading enterprise Salesforce implementations
Experience with Agentforce / Service Cloud implementations
Excellent communication and stakeholder management skills