Customer Care & Fashion Advisor (AR) ASCH

WHAT YOU WILL DO

Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service

Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)

Consistently meet the highest service and KPI standards of the department

Establish and maintain relationships to build a portfolio of relevant customers

Collaborate closely with Payments, Customs, Warehouse and Shipping

WHO YOU ARE

Previous experience in customer service within (luxury) retail or relevant customer-facing roles

Excellent communication, interpersonal skills as well as strong critical thinking and problem‑solving skills

Familiarity with customer communication and e-commerce‑related technology

Good computer skills, especially MS Office

Conscientiousness when handling customer data

Flexibility, resilience, and the ability to work as part of a team

Native‑level proficiency in German (written and spoken) and excellent English skills; additional languages are a plus

WHAT WE OFFER

Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)

Mobile office with up to 20% of your total contracted hours (job and position permitting)

10 days/year of mobile office abroad in EU‑countries (job and position permitting)

Comprehensive 4‑week initial training and buddy program, including in‑depth training for the first 2-3 weeks, followed by ongoing sessions in the subsequent weeks and months

Training opportunities for development

Language & e-learning courses

Staff discount of up to 30%

Company pension scheme

Discounted membership for selected sports platforms & gyms

Discounted travel card & shuttle service

Access to LinkedIn Learning

Individual support on mental health & well‑being (e.g. compatibility work and family life)

Social Day

Employee Share Purchase Plan

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