Program Manager, Interim Housing

Program Manager

The Program Manager, SAMOSHEL will be responsible for administrative oversight, and supervision of case management and line staff for this Interim Housing Program for The People Concern. They will also provide strong day-to-day administrative and supervisory oversight and ensure successful performance-based outcomes. This position is responsible for maintaining the highest quality services and efficiency of programming, while fostering teamwork and integration among staff working in this program. Selected candidate will work Sunday-Thursday 4:30pm-12:30pm with the ability to flex their schedule to accommodate oversight of staff working swing and overnight weekdays and all weekend shifts.
Essential Duties & Responsibilities
Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma-informed care principles
Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction
Provide guidance to staff, ensuring that they are able to implement appropriate interventions to reduce barriers
Promote opportunities to support critical thinking among team members
Provide crisis intervention and triage services
Work with the Director to ensure that the physical site is well-maintained and safe
Ensuring all required Postings are within the facilities
Provide training and welcome to all new staff during on-boarding
Conducting facility walk-through to identify health and safety concerns.
Provide oversight of the daily operations of the shelter, including scheduling of staff and making sure that all shifts are appropriately covered
Work with the management team to provide on call coverage for emergencies
Develop expert knowledge of the documentation required by the agency and the funders
Ensure compliance with documentation standards, including electronic databases and paper charts, and ensure timely documentation submissions by conducting weekly audits of client charts and HMIS Data.
Work with housing department and city partners to ensure most vulnerable are being matched to best fit housing options
Qualifications
Bachelor's Degree in Social Work, Psychology or related field, Masters' degree in mental health field (Social Work, MFT, or Psychology) a plus
Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals who have a history of homelessness, mental illness, or are dually diagnosed
At least two years of leadership/management experience preferred in an Interim Housing site preferred
Minimum of two years' experience providing Case Management services to homeless population required
Skilled in non-violent crisis intervention
Demonstrated knowledge of issues faced by the population served
Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills
Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively
Current, valid California Driver's License with an acceptable driving record
Ability to provide some evening and weekend hours to ensure continuity of care
On-call 24/7 a requirement
Proficient in Microsoft Word, Outlook, Excel, and database applications
Able to obtain and maintain CPR/1 st Aid certification
Work Environment
Field (may need to travel) and indoor office environment
On occasion, walk or drive to different local sites
Regularly required to sit, stand, bend and occasionally lift or carry up to 20 pounds
Will necessitate working in busy and at times loud environments
Will be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist, and sit throughout the day
Able to thrive in a work environment emphasizing teamwork and collaboration
Respond in a timely manner in all aspects of communication
Work with minimal supervision
Perform other duties as assigned
Responsibilities Common To All Agency Employees
Maintain a safe work environment and confidentiality at all times
Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
Organize and prioritize multiple activities to meet all external and internal deadlines
Maintain a professional demeanor that reflects positively on the agency
Demonstrate respect and courtesy toward others
Expected Behaviors Of All Staff
Act as a role model
Demonstrate a sense of responsibility
Continuously learn and improve
Acknowledge your own areas of improvement
Hear and provide honest, specific and direct feedback
Create an environment where everyone is welcomed valued and respected
Collaborate
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.