Corporate Audio Visual Technician

Position Summary
We are seeking an experienced AV Technician to support the daily audiovisual technology needs of our organization. This role is responsible for delivering high-quality end-user support, assisting with the installation and configuration of AV equipment, performing break/fix maintenance, and providing operational support for internal meetings and events. The ideal candidate is service-oriented, technically proficient, and capable of thriving in a fast-paced corporate environment.

Key Responsibilities

Provide first-line support for audiovisual systems, meeting room technology, and related end-user issues

Troubleshoot and resolve AV hardware, software, and connectivity issues in a timely manner

Assist with the installation, setup, configuration, and testing of AV equipment and systems

Ensure meeting rooms and AV spaces remain organized, functional, and ready for use

Perform routine break/fix maintenance and basic repairs on AV devices and infrastructure

Support internal meetings, presentations, and company events by preparing, operating, and monitoring AV equipment as needed

Conduct pre-event room checks to ensure all technology is functioning properly and rooms are fully prepared

Respond to service requests promptly and professionally, ensuring a high level of customer satisfaction

Escalate complex technical issues to senior AV staff, IT teams, or external vendors when appropriate

Maintain inventory of AV equipment, accessories, and spare parts

Document support procedures, service activity, and equipment status accurately

Adhere to company safety standards, operational procedures, and technical best practices

Qualifications

High school diploma or equivalent required; technical certification or associate degree preferred

3-5 years of experience in AV support, IT support, event technology, or a related field

Solid knowledge of audiovisual systems, including displays, projectors, microphones, speakers, video conferencing platforms, and control systems

Experience supporting conference rooms, training rooms, or corporate event spaces

Familiarity with platforms such as Microsoft Teams, Zoom, and Webex

Basic understanding of signal flow, structured cabling, and AV rack equipment

Experience troubleshooting cabling, connectivity, and device compatibility issues

Ability to quickly learn and support new technologies and tools

Strong customer service, interpersonal, and communication skills

Strong organizational skills and attention to detail

Ability to lift and move AV equipment, including video displays and related hardware, up to 50 pounds, with or without reasonable accommodation

Flexibility to support occasional early morning, evening, or special event schedules

Preferred Qualifications

Experience using ticketing systems or service management tools

AVIXA CTS or CTS-I certification

Relevant manufacturer training and certifications

Work Environment

Primarily an in-house, on-site role within a corporate office environment

Regular interaction with employees, presenters, vendors, and event stakeholders

Requires movement between meeting rooms, offices, and event spaces throughout the day

Occasional travel to other office locations may be required

We are an E-Verify employer - all hired positions require successfully passing an E-Verify Check.

OdysseyRe is an equal opportunity employer.

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