Customer Experience Specialist

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Customer Experience Specialist

Bill Harris Dealerships | Ashland, Ohio

Do people naturally come to you for help?

Are you the type of person who notices when someone is frustrated and genuinely wants to make things better?

Do friends describe you as positive, energetic, caring, and easy to talk to?

If so, we may have a place for you.

At Bill Harris Dealerships, we believe customer service is more than answering phones. Every interaction is an opportunity to create an advocate, solve a problem, and leave someone better than we found them.

We're looking for someone with a servant's heart, a positive attitude, and a genuine desire to help people. Experience in the automotive industry is not required. We can teach skills. What we're looking for is enthusiasm, empathy, and a commitment to delivering exceptional customer experiences.

Our team members are our most valuable resource. We foster a family-oriented culture where growth is encouraged through teamwork, integrity, and creativity. We are committed to treating both our customers and employees with respect and dignity while maintaining the highest standards of honesty and professionalism.

Why Team Members Love Working at Bill Harris Dealerships
Family atmosphere where family comes first
Open-door leadership and accessible management team
Team members are treated as valued contributors
Opportunities for advancement and career growth
Paid training and ongoing development
Performance-based bonus opportunities
Stable, growing organization with multiple career paths
Compensation & Benefits

Starting Wage:

$17-$20 per hour plus overtime opportunities and performance bonuses

Benefits include:

Medical, Dental, and Vision Insurance
Employer-Paid Life Insurance
Retirement Savings Plan
Paid Time Off
Paid Holidays
Paid Training
Company-Provided Uniforms
Employee Discounts on Vehicle Purchases, Parts, and Service
What You'll Do

As a Customer Experience Specialist, you'll serve as the first point of contact for many of our customers and play a key role in creating exceptional experiences.

Responsibilities include:

Answer incoming customer calls professionally and courteously
Assist customers with questions, concerns, and appointment scheduling
Schedule sales and service appointments
Make outbound follow-up calls to customers
Respond to website and internet inquiries
Communicate with customers through phone, email, and text messaging
Confirm and reschedule appointments as needed
Maintain accurate customer information and notes in our CRM system
Coordinate with departments throughout the dealership
Follow up to ensure customer concerns are resolved
Track customer interactions and schedule future follow-up communications
Help create positive customer experiences that reflect our values
Meet and exceed monthly performance goals
Assist with additional administrative and customer service duties as assigned
What We're Looking For

Positive, upbeat, and professional attitude
Excellent communication and listening skills
Genuine compassion and empathy for others
Strong problem-solving abilities
Coachable and eager to learn
Team-oriented mindset
Ability to take ownership and follow through
Strong computer and organizational skills
Previous customer service experience preferred but not required
Prompt and courteous demeanor
Valid driver's license
Your Career Path Starts Here

This is more than an entry-level position. It's an opportunity to build a career.

As a Customer Experience Specialist, you'll develop valuable skills in communication, customer service, relationship building, technology systems, problem-solving, and business operations.

Potential career paths include:

Years 1-3

Sales Professional
Service Advisor
Business Development Representative
Media & Marketing
Administrative & Accounting Support
Years 3-7

Sales Manager
Service Manager
Parts Manager
Customer Experience Manager
Office Manager
Media Manager
Finance & Insurance Manager
Years 7+

General Sales Manager
Fixed Operations Director
General Manager
Controller
Dealer Principal

We Believe in Promoting From Within

Many organizations hire managers from outside.

We prefer to develop leaders from within.

When you join Bill Harris Dealerships, you're not simply accepting a job-you're starting a career with unlimited potential. Your growth is determined by your attitude, work ethic, willingness to learn, and desire to serve others.

Your future is not limited by your starting position.

Our Mission

To serve with excellence according to our core values in a distinctly different manner that enriches our community.

If you're looking for "just a job," this may not be the place for you.

But if you enjoy helping people, solving problems, and making someone's day better while building a meaningful career with a company that values growth, service, and integrity, we'd love to meet you.

Apply today and begin your career with Bill Harris Dealerships.

Bill Harris Dealerships is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to creating an inclusive environment for all employees.