Customer Experience Digital Solutions Lead

Carrier Global Corporation seeks a Customer Service Business Relationship Manager to drive digital initiatives that enhance customer experiences and operational efficiency. Your responsibilities will include liaising between Customer Service and digital teams, ensuring on-time delivery of service capabilities aligned with business strategy.
The role requires a Bachelor’s Degree and over 5 years of experience in customer service platforms, including CRM and SAP. You will lead AI initiatives, manage project scopes, and ensure data governance across platforms, fostering improved customer service outcomes.
Comprehensive benefits include health care, retirement plans, vacation, and tuition assistance.

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