Manager of Creative Operations

Requirements

6+ years of experience in creative operations, marketing operations, project management, agency operations, or related operational roles

Experience leading operational processes for creative, brand, marketing, or integrated campaign teams

Demonstrated success building and improving workflows, governance processes, and operational systems within fast-paced organizations

Experience managing resource planning, capacity management, and prioritization across multiple stakeholders and concurrent initiatives

Strong understanding of creative development workflows and cross‑functional collaboration within marketing and creative organizations

Experience with project management platforms, creative workflow systems, digital asset management platforms, and other creative technology tools used to support scalable content operations

Strong analytical and problem‑solving skills, with the ability to translate operational insights into actionable recommendations

Proven ability to influence stakeholders, manage competing priorities, and drive alignment across cross‑functional teams

Experience managing and developing individual contributors preferred

Strong commitment to embracing and leveraging AI tools in day‑to‑day tasks, ensuring AI‑assisted work aligns with the same high‑quality standards as personal contributions

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply

What the job involves

At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives

As WHOOP continues to scale globally, operational excellence is essential to delivering impactful creative work that drives business outcomes and strengthens the WHOOP brand

WHOOP is hiring a Manager, Creative Operations to lead the day‑to‑day execution and continuous improvement of the systems, processes, and workflows that power the Creative organization

Reporting to the Director of Brand Operations & Production, this role will own intake, prioritization, resource planning, workflow governance, creative technology administration, and operational reporting across a diverse portfolio of creative initiatives

You will partner closely with Creative, Brand, Marketing, and Production stakeholders to ensure work is appropriately scoped, prioritized, resourced, and delivered efficiently while driving operational excellence across the organization

You will also play a key role in implementing, administering, and championing operational platforms, including digital asset management, workflow automation, and AI‑enabled tools that support scalable creative execution

Own the end‑to‑end intake and prioritization process for Creative, ensuring work is aligned to business objectives, team capacity, and organizational priorities

Lead day‑to‑day workflow management across creative initiatives, providing visibility into project status, risks, dependencies, and delivery timelines

Manage resource allocation and capacity planning across the Creative team, proactively identifying workload imbalances, resourcing gaps, and opportunities to improve efficiency

Partner with Creative, Brand, Marketing, and Production stakeholders to establish clear project requirements, timelines, priorities, and success criteria

Lead and develop the Creative Operations team, establishing clear priorities, fostering operational excellence, and ensuring consistent execution across the creative portfolio

Develop and maintain operational processes, governance standards, and best practices that improve execution quality, consistency, and scalability

Own the administration, adoption, and continuous improvement of the Creative organization’s operational infrastructure, including project management platforms, digital asset management systems, workflow automation, and AI‑enabled tools

Partner with the Director of Brand Operations & Production to implement and scale digital asset management capabilities, establishing governance standards, training programs, and asset management best practices across the organization

Build reporting frameworks and dashboards that provide visibility into team utilization, project health, delivery performance, and operational effectiveness

Drive continuous improvement across workflows, tooling, and team operations by identifying bottlenecks, implementing scalable solutions, and leveraging automation and AI to increase efficiency

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