Director of Communications and Marketing

Director Of Communications And MarketingThe Director of Communications and Marketing leads Fenway Health's communications and marketing department and is responsible for the organization's brand, its reputation, and the marketing that grows the patient base across all programs. Reporting to the Executive Vice President of Donor Engagement and External Relations, the Director sets and carries out the communications and marketing strategy, leads the department's staff, and directs the work of Fenway's external agencies, consultants, and vendors. The role expands patient access for LGBTQIA+ and underserved communities while protecting Fenway's credibility in a demanding political and regulatory environment. This is a hands-on leadership role: the Director both sets direction and executes on it directly, building and scaling the function as the department grows. The Director also serves as the primary communications advisor to the Chief Executive Officer, with direct responsibility for protecting and strengthening the CEO's voice, credibility, and influence across media, policy, and community audiences.Representative Duties:Lead the communications and marketing departmentServe as the primary communications advisor to the CEOManage Fenway's brand and messageDrive marketing and patient growthManage media relations and reputationElevate research and thought leadershipOversee digital, web, and marketing technologyLead executive and internal communicationsSupport advocacy and donor communicationsPartner across the organizationManage outside agencies, consultants, and vendorsManage operations, budget, and staffMeet agency participatory expectationsRequirementsBachelor's degree in marketing, communications, public relations, or related field.812 years of marketing and communications experience spanning brand, media, digital, and campaign work, with a record of growing patients, customers, or members.Experience leading a team and managing outside agencies, consultants, and vendors.Experience managing a budget.Strong writing and editing skills and sound judgment under pressure.Experience advising a CEO or other senior executives on communications strategy, positioning, and reputational risk, including independent message development in high-stakes situations.Experience communicating through complex, sensitive, or high-profile issues affecting patients, staff, and communities, and familiarity with trauma-informed communication practices.Comfort with marketing analytics, web, and CRM tools.Commitment to cultural competence with LGBTQIA+ and underserved communities.Proficiency with Microsoft Office and relevant marketing and design technologies.Demonstrated ability to work respectfully and effectively with individuals from a wide range of backgrounds, perspectives, and life experiences. This includes engaging constructively with colleagues, patients, clients, and vendors in a manner that reflects professionalism, empathy, and cultural awareness, without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, or other protected characteristics as defined by applicable law.Preferred Qualifications:Healthcare, federally qualified health center, or nonprofit experience.Experience working with an ethnically, culturally and racially diverse work staff.Advanced degree in marketing, communications, public relations, or related field.Physical Requirements:Ability to meet the following with or without reasonable accommodation: sit at and use a computer workstation for extended periods.Occasional evening or weekend work for events and media.Supervisory Responsibility:This position leads the Marketing and Communications department, supervises the department's internal staff (creative, digital, and content functions), and directs the work of Fenway's external communications and marketing agencies, consultants, and vendors.We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, generous paid time off, commuter benefits, and more. LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.