Video Communications Engineer

Department: 12221 Enterprise Corporate - Architecture and EHR Infrastructure Services
Status: Full time
Benefits Eligible: Yes
Hours Per Week: 40
Schedule Details/Additional Information: Monday through Friday – 1st Shift, primarily, but may be required to work extended hours during the week and weekends as needed
Pay Range: $35.50 - $53.25
Major Responsibilities

Ability to travel to and support all Advocate Health locations.
Completes assigned tasks without supervision.
Navigate ServiceNow and complete tickets involving work across multiple applications within SLA intervals.
Engage senior level engineer as needed.
Understand procedural documentation and offer insightful process improvement recommendations.
Facilitate and deliver end‑user training to enhance user adoption and proficiency.
Identify opportunities to streamline and enhance the training process, improving the overall user experience.
Collaborates with the team in planning and preparing for the execution of technology solutions with minimal supervision and guidance.
Interact with business partners and customers to define scope, gather requirements and outcomes as part of a project or initiative.
Support team and vendors in creating an architectural design to provide a bill of materials and budget estimate.
Lead and supervise the implementation of new technologies and equipment related to video conferencing, telehealth and digital media services.
Configure dial plans, call policies and service maintenance within Cisco and Polycom UC infrastructures.
Operate Crestron AV control systems, Cisco and Polycom codecs, MCU’s, Gatekeepers, B2B servers and associated AV equipment.
Participate in designing AV conference room technologies and facilitate proper equipment placement to meet business needs.
Manage the implementation and maintenance of databases and directories associated with video conference services for existing and new users.
Assist vendors with the installation and maintenance of software and hardware systems related to UC technologies.
Perform system upgrades and preventative maintenance tasks.
Maintain knowledge of current, future, and emerging technologies and introduce key stakeholders to their capabilities.
Education Required

Bachelor’s Degree in Computer Science or related (or equivalent knowledge).
Experience Required

Minimum of 3 years experience in Video Communications.
Knowledge, Skills & Abilities Required

Strong written and verbal communication
Strong research, analysis, design skills
Strong understanding of infrastructure components and programming requirements for those components
Basic architectural design documentation with some supervision
Participate and interact with various teams during solution selection and design sessions
Infrastructure knowledge in key solutions such as DNS, DHCP, network layer, IP scheme, VoIP, server, storage and virtual technologies
Physical Requirements and Working Conditions

Requires callback support on a regular basis
Evening and weekend work
Ability to lift up to 50 lbs.
Preferred Job Requirements

Microsoft Certified Professional Certification
Education: BS in Computer Science, IT or related
Experience: 5 years of video communications experience
Benefits

Base compensation based on qualifications, skills, experience, and/or training
Premium pay such as shift, on‑call, and more based on job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid time off programs
Health and welfare benefits such as medical, dental, vision, life, and short- and long‑term disability
Flexible spending accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational assistance program

#J-18808-Ljbffr