Sr Client Manager, Middle Market

Location
4000 Town Center, Southfield Michigan

Position Location Policy

General Location: Southfield, MI or Chicago, IL required. Covering the Michigan and Chicago portfolio.

Hybrid Requirement (if within specific cities): If the selected candidate resides near KeyBank office (non-branch location), they are expected to work on-site 2 days per week.

Hours: 8-5pm EST/CST

Job Summary
As an integral member of the Commercial Bank team, this role collaborates to acquire, expand, and retain business clients. The position serves as the first point of contact for customer service needs, inquiries, or problems, ensuring clients receive a full and effective client experience.

Essential Functions

Collaborate with partners to expand and retain business and commercial clients

Own maintenance of deposit, loan and cash management services to fully meet the needs of existing clients including project completion and tracking (e.g. product/service updates and upgrades; new service level introduction/enhancements, compliance projects, etc.) as well as necessary review of any existing services utilized

Prepare, deliver, and review agreements

Adhere to all Risk policies and procedures, including QV and Risk Testing initiatives

Conduct research to support ongoing client needs

Generate cross-sell leads and participate in regular bank initiatives

Partner with internal stakeholders to address complex client needs

Make timely, risk‑aware decisions and take ownership of outcomes

Set clear objectives, define priorities, and manage time effectively

Analyze information from various sources to draw conclusions and develop solutions

Adheres to and supports Key's compliance culture

Perform other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key

Education

Bachelor's Degree or equivalent experience (required)

Work Experience

3+ years of cash management experience (required)

3+ years of Commercial Banking experience (preferred)

Licenses and Certifications

Certified Cash Manager (CCM) or Certified Treasury Professional (CTP) (preferred)

Skills

Expertise in treasury/cash management products and services

Understanding of client setup, maintenance, and closure of commercial deposit accounts and loan servicing, ensuring operational accuracy and client satisfaction

Manages service updates, compliance projects, and new service rollouts

Demonstrated success in managing client needs and inquiries

Strong verbal and written communication for client engagement

Identifies cross‑sell opportunities and contributes to bank initiatives

Analyzes information to resolve complex client issues

Makes timely, risk‑aware decisions and takes ownership of outcomes

Works effectively with internal partners to support business growth

Prepares, delivers, and reviews client agreements

Sets priorities and manages workload effectively

Ensures accuracy and follow‑through in client support

Comfortable presenting to clients and internal stakeholders

Adheres to risk policies and supports testing initiatives

Ability to interpret data and develop client‑focused solutions

Skilled in Microsoft Office (Word, Excel, PowerPoint) for business tasks

Core Competencies

All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct

Physical Demands

General Office – Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs

Travel

Occasional travel to include overnight stay

Driving Requirements

Ability to occasionally operate a motor vehicle with a valid driver's license

Work Location Category

Hybrid (2+ days)

Compensation and Benefits
This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

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