Customer Experience & Tech Specialist (Samsung/Google) - We Will Train

Job Post Summary
Customer Experience & Tech Specialist (Samsung/Google) - We Will Train

Pay
$15.00 - $18.00 per hour

Extra Commission Potential
$250 - $1,000+/month (Uncapped)

Total Earning Potential
$40K - $50K per year

Location
Austin, TX (Cedar Park / Domain / Round Rock)

Bilingual Preference
English/Spanish is a plus

Job Description
We are the Official Repair Service Partner for Samsung, Google, Verizon, AT&T, Dell and Asurion. We're looking for a Problem Solver to be the

Face of the House

– the first person customers see when they walk in with a broken device and a bad day. Your job is to turn any frustration they may have into relief. Prior repair experience helpful but not required – we provide full training and certification.

What You'll Do

Consult (80%): Listen to the customer, diagnose the issue, recommend the right repair, accessory or protection plan.

Repair (20%): Learn to fix screens, batteries, components on the latest devices. Start a technology career.

Own It: Keep the front desk organized, customers up-to-date, and data accurate.

Why You Want This Job

Your Results = Your Raise: Transparent commission. When you recommend the right solutions (protection plans & accessories), you get paid.

Career Credentials: Earn official certifications from Samsung and Google. These stay on your resume forever.

Who We're Looking For

The Empath: You calm frustrated customers; you don't argue with them.

The Competitor: You like seeing extra money in your paycheck for hitting targets.

The Detail Hawk: You don't make typos. You care about doing it right.

The Team Player: You help your coworkers win, not just yourself.

Requirements

Grit: Customer service is hard. We need people who stay calm under pressure.

Tech Literacy: You know your way around a smartphone, or learn very fast.

Availability: Day shifts and weekends as required. 5‑day workweek.

Bilingual (English/Spanish) preferred but not required.

Benefits

On-the-job training

Job Type
Full‑time

Work Location
In person

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