Commercial Lines Client Service Manager - Forestry Team

Commercial Lines Client Service Manager - Forestry Team
Job Category: Client Services

Full-Time

Hybrid

Nationwide United States

Job Details
Position Summary:

The Commercial Lines Client Service Manager is responsible for assisting producers and clients in maintaining insurance coverage for commercial lines of insurance to include processing and invoicing policies, endorsements, audits, and cancellations.

Supervisory Responsibilities:

None

Essential Tasks:

Prepare endorsement requests to send to insurance carriers

Follow-up on receipt of endorsements to existing policies

Processing endorsements, including invoicing and delivery to client

Processing of audits, including verification of rates, exposures, and prior premiums

Handling/processing of cancellations and billing issues

Communication with staff and clients as needed to gather needed information for changes to policies

Knowledge of and adherence to, agency procedures

Provide technical support to Marketing Executives and Producers as needed

Establish and maintain relationships with both internal and external clients

Core Competencies:

Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner

Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly

Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences

Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively

Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals

Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction

Dependability: Acknowledgment of the importance of being present and punctual.

Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome

Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously

Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment

Location:

This role can be worked from the office or from a remote location.

Experience and Education:

2 years of experience in property and casualty servicing preferred

Licensing and Credentials:

Active Property and Casualty license required (company will help candidate obtain licensure if needed)

Systems:

Proficient with Microsoft Excel, Word, PowerPoint, and Outlook

Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable

Physical Requirements:

Ability to lift 25 pounds

Repeated use of sight to read documents and computer screens

Repeated use of hearing and speech to communicate on telephone and in person

Repetitive hand movements, such as keyboarding, writing, 10-key

Walking, bending, sitting, reaching and stretching in all directions

Benefits & Compensation:

Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.

Employee Wellness Program

Company paid holidays, plus PTO

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr