Executive Sports Host

About the Role

As an Executive Sports Host, you will provide assistance to our valued players through various communication channels to maintain long‑term customer loyalty. With responsibility for a defined segmentation of players, you will be tasked with achieving company objectives through effective telemarketing and customer relations. This will involve assisting players throughout their activity journey, providing a direct point of contact for any service‑related items.
Responsibilities

Supporting campaigns to help improve customer experience on the site
Providing direct customer service through phone, email, and text messages
Offering service to players, including but not limited to help solve problems, answer queries, support ongoing promotions
Liaising with different departments to implement solutions to customer issues
Thorough understanding of existing products, services, and initiatives available on the BetMGM platform
Ensuring compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
Fully complying with and upholding company expectations including policies, procedures, department goals and business strategy
Conducting themselves with the highest level of integrity and honesty
In‑person hosting for events, suites, and on‑premise at MGM properties
Qualifications

Ability to gain and maintain a gaming license through the proper jurisdictions as a condition of hire and continued employment
2+ years of VIP hosting experience preferred, including but not limited to sports VIP hosting experience in a land‑based casino marketing environment
Excellent knowledge of sports betting required
Sales driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette
Detail oriented with effective time management skills and the ability to produce results while working under pressure
The ability to work independently, offer top tier customer service and identify customer trigger points
Analytically curious with the ability to think outside the box to resolve issues quickly and effectively
Expert in back‑end systems such as BetScroller, Trading Dashboard, P‑reports, CSM, Geocomply, Backoffice, and Power BI
Legal Requirements

Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. This role is not eligible for immigration‑related employment authorization sponsorship including H‑1B, O‑1, E‑3, TN, OPT, etc.
Location

Las Vegas, NV
Compensation

The annual salary range for this position is $58,560.00 - $82,110.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance‑based bonus plan.
Licensing & Compliance

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency; certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure may result in termination of employment. Candidates must also comply with responsible gambling policies, procedures, and initiatives.
EEO Statement

BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status.

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