Program Supervisor, Patient Services

The purpose of the

Supervisor, Patient Services

is to supervise and manage the intake teams who triage calls, facilitate the enrollment process, and conduct benefits investigation. The Supervisor plans and implements operational service center strategies; improving systems and processes; meeting and exceeding quality goals; establishing relationships with business partners; and provide development and management support of associates. This position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities.

Responsibilities

Establish, monitor, analyze and report on KPI’s related to effective patient access processes and initiatives

Selects, hires, leads and develops departmental associates; provides training, feedback and development opportunities; coaches associates to ensure their success; manages performance

Collaborates with call center management staff to execute programs to facilitate conversion, compliance and adherence

Coordinate and manage special projects which will frequently be cross-functional in nature

Presents to external audiences (primarily healthcare providers and insurers)

Education and experience required

Bachelor’s Degree or equivalent work experience to include supervisory or applicable professional leadership experience.

Without bachelor’s degree – applicable professional leadership experience that highlights the ability to lead, motivate and interact in a telephone-focused team setting.

Specific type of experience required

3-5 years of financial assistance

1-3 years of specialty pharmacy or pharmacy insurance preferred

3-5 years of supervisor or lead experience

Professional level knowledge of customer care techniques and processes.

In-depth understanding of insurance plans and benefit structures.

Been involved in or managed special projects in a call center or similar environment.

Benefits

Supportive, progressive, fast-paced environment

Competitive pay structure

Matching 401(k) with immediate vesting

Medical, dental, vision, life, & short-term disability insurance

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

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